Professional Communications Certification Examination

Credential Source Contact Information

Source Company Name:
Southwest Airlines
Contact:
Sarah Steinmann, K-12 Program Lead
Phone:
214792.1049

Credential Contractor

Credential Contractor:
CEV Multimedia (iCEV)
Contact:
Kelli Hughes, Director of Business and Industry Partnerships
Phone:
409.658.0432

Test Administration

Test Site:
  • School: Online
Paper & Pencil
No
Can the instructor take this test?:
Yes
Number of Test Items:
The certification exam consists of 100 questions from a test bank of 200. The question bank and order is randomized for each certification exam. Exams are administered online and have several question types, including multiple-choice, matching, labeling, fill-in-the-blanks and other question types.
Time Allowed (minutes):

There is no time limit; however, the system will time out after one hour of inactivity.

Passing Score (percent):

70%

Cost Per Test:

A certification voucher is needed to take the certification exam. Retaking the exam requires an additional voucher. There are two options for purchasing vouchers: Option A: iCEV subscribers, $40 per voucher; Option B: non-iCEV subscribers, $50 per voucher.

Additional information:


  • The industry standards the certification tests for, which were developed by Southwest Airlines, include:

    • English Language Proficiencies (5%)

    • Workplace Communication Techniques (25%)

    • Communication Theory (10%)

    • Interpersonal Communication Techniques (20%)

    • Written Communication Procedures (20%)

    • Verbal Communication Procedures (20%)



  • Southwest Airlines uses iCEV as its certification testing platform. As the testing platform, iCEV is responsible for the following:

    • Providing secure testing technology for exams

    • Regulating the testing environment

    • Working with secondary and postsecondary academic institutions, workforce development associations and the public-at-large to offer certification options for career advancement

    • Providing certification verification to employers for potential job applicants

    • Offering optional certification exam preparation materials



  • The certification exam must be administered in a proctored environment. It is the responsibility of the proctor to ensure all certification candidates follow the certification exam rules and guidelines (https://www.icevonline.com/proctoring-guidelines). If a candidate requests to retake a certification exam, it is left to the discretion of educational personnel to decide if and when a candidate can retake an exam.

Possible Preparatory Courses

Timing

Multiple test sessions:
Yes
Time of day
Yes
Order of tasks
Yes
Planned breaks during test
Yes
Is extended time an option for the test-taker?
Yes
Extended time offered
There is no time limit for students with 504s/IEPs requiring time extensions; however, the system times out after one hour of inactivity.

Setting

Test location
Yes
Adaptive or special furniture
Yes
Special lighting
Yes

Presentation

Written directions accompanying oral directions
Yes
Specific verbal prompts
No
Visual aids
No
Amplification equipment
Yes
Headphones, earmuffs, or earplugs
Yes
Large-print test
Yes
Braille test
Yes
Read-aloud test
Yes
Audio test
Yes
Interpreting/transliterating testing directions
Yes
Interpreting/Transliterating the test
Yes

Response

Enlarged copy of the answer document
Yes
Communication board or choice cards
No
Examiner records responses
Yes
Brailler
Yes
Word processor or word processor with speech-to-text
Yes
Augmentative communication device
No
Word prediction software
No
Spelling aids
Yes
English dictionary
Yes
Dictation using a recording device
No
Dictation to a scribe
Yes
Read back student response
Yes
Calculator and arithmetic tools
Yes
Calculator with additional functions
Yes
Math aids
Yes
Dry erase board
Yes
Additional writing implements
Yes

Audio test
Yes
Bilingual dictionary
Yes
Dictation to a scribe
Yes
English dictionary
Yes
Examiner records responses
Yes
Flexible Schedule
Yes
Is extended time an option for the test-taker?
Yes
Extended time offered
There is no time limit for students with 504s/IEPs requiring time extensions; however, the system times out after one hour of inactivity.
Multiple test sessions
Yes
Read-aloud test
Yes
Test directions delivery
Yes
Visual aids
No

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