Customer Service and Sales Certification Assessment
Credential Source Contact Information
- Source Company Name:
- NRF Foundation
- Contact:
- Marisa Mitchell, Manager, Partnerships and Outreach
- Phone:
- 202.626.8177
- Email:
- mitchellm@nrf.com
- Website:
- https://nrffoundation.org/riseup
Credential Contractor
- Credential Contractor:
- Kaleidoscope Learning
- Contact:
- Lara Ramsey, Kaleidoscope Learning
- Phone:
- +1212.679.2740
- Email:
- info@kaleidolearning.com
Test Administration
- Test Site:
-
- School: Online
- Paper & Pencil
- No
- Can the instructor take this test?:
- Yes
- Number of Test Items:
- 75
- Time Allowed (minutes):
90
- Passing Score (percent):
70
- Cost Per Test:
$55
- Additional information:
Certification is renewable every three years.
Possible Preparatory Courses
- Digital and Social Media Marketing
- Education for Employment I-Development
- Education for Employment I-Preparation
- Education for Employment II-Development
- Education for Employment II-Preparation
- Entrepreneurship
- Entrepreneurship, Advanced
- Fashion Marketing
- Fashion Marketing, Advanced
- Lodging Management
- Marketing
- Marketing Management
- Strategic Marketing
- Opportunities in Global Trade
- Opportunities in Global Trade, Advanced
- Sports and Entertainment Management
- Sports and Entertainment Marketing
- Travel and Tourism Marketing
- Travel, Tourism, and Destination Marketing
Timing
- Multiple test sessions:
- No
- Time of day
- Yes
- Order of tasks
- Yes
- Planned breaks during test
- No
- Is extended time an option for the test-taker?
- Yes
- Extended time offered
- Double
Setting
- Test location
- Yes
- Adaptive or special furniture
- Yes
- Special lighting
- Yes
Presentation
- Written directions accompanying oral directions
- Yes
- Specific verbal prompts
- Yes
- Visual aids
- No
- Amplification equipment
- Yes
- Headphones, earmuffs, or earplugs
- Yes
- Large-print test
- No
- Braille test
- No
- Read-aloud test
- Yes
- Audio test
- No
- Interpreting/transliterating testing directions
- Yes
- Interpreting/Transliterating the test
- Yes
Response
- Enlarged copy of the answer document
- No
- Communication board or choice cards
- No
- Examiner records responses
- No
- Brailler
- No
- Word processor or word processor with speech-to-text
- No
- Augmentative communication device
- No
- Word prediction software
- No
- Spelling aids
- Yes
- English dictionary
- Yes
- Dictation using a recording device
- Yes
- Dictation to a scribe
- Yes
- Read back student response
- Yes
- Calculator and arithmetic tools
- Yes
- Calculator with additional functions
- No
- Math aids
- Yes
- Dry erase board
- Yes
- Additional writing implements
- Yes
- Audio test
- No
- Bilingual dictionary
- Yes
- Dictation to a scribe
- No
- English dictionary
- Yes
- Examiner records responses
- Yes
- Flexible Schedule
- Yes
- Is extended time an option for the test-taker?
- Yes
- Extended time offered
- Double
- Multiple test sessions
- No
- Read-aloud test
- Yes
- Test directions delivery
- Yes
- Visual aids
- Yes
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