Description could include
- dress code
- policies on body art and piercings
- personal hygiene and grooming
- on-the-job hygiene (e.g., hand washing)
- cultural awareness
- legal restrictions and policies
- etiquette
- guest confidentiality.
Process/Skill Questions:
Thinking
- Why is professionalism tied to success in the hospitality, tourism, and recreation industries?
- What effect can poor professional appearance and hygiene practices have on one's career?
Communication
- How can appearance and hygiene issues be communicated to employees?
- When is it appropriate to use a cell phone on the job?
Leadership
- How can leaders express personal concerns in the workplace?
- How can leaders become good examples in this area?
Management
- What management skills are important in establishing good employee-employer relations?
- How can management ensure the privacy of guests?