Description should compare customer expectations and management styles of types of lodging such as
- medieval public houses
- American inns and hotels of the 18th and 19th centuries
- mid-century motels
- modern facilities.
Process/Skill Questions:
Thinking
- How are modern facilities similar to medieval public houses?
- How have American inns and hotels evolved throughout history?
- What necessities of the past are obsolete today?
Communication
- Why is being able to communicate the evolution of the hospitality industry helpful to someone in the industry?
- How do customers communicate their expectations?
Leadership
- How have leadership styles changed throughout the history of hospitality?
Management
- What management skills are essential in modern hospitality facilities?