Identification should include
- employment termination
- forced shutdown
- customer and employee sickness, injury, and death
- legal action
- loss of business
- damaged reputation
- repercussions
- environmental
- social
- corporate, including shareholder/investor perception.
Process/Skill Questions:
Thinking
- Why is the facility not responsible for damage caused by acts of nature?
- Why is reputation important in hospitality?
Communication
- How can employees best explain liability issues to guests?
- Why must guests assume responsibility for their own valuables?
Leadership
- How can leaders evaluate foreseeable risks in the facility?
- How can a damaged reputation be restored?
Management
- How can management be sure that employees are aware of liability issues that affect guests?
- How does a lodging operation cover injuries to guests and workers?
- What types of injuries are covered?