Description should include cleanliness as a critical factor in customer satisfaction and loyalty.
Process/Skill Questions:
Thinking
- What is included in the housekeeping division?
- What aspects of lodging encourage customer loyalty?
Communication
- What strategies can be used in communicating with guests?
- Which divisions should coordinate with housekeeping in a lodging operation?
Leadership
- What leadership roles are included in the housekeeping division?
- How can participation in leadership events prepare one for future employment in the lodging industry?
Management
- What issues might arise within the housekeeping division?
- How does management analyze how to handle issues that arise with guests?