Title: Manage conflict with clients/residents/patients and coworkers, as required by Virginia Board of Nursing regulation.
Course: Nurse Aide I (14051-1) > Section: Communicating in the Healthcare Environment

Management should include a(n)

- exploration of methods to resolve conflicts
- demonstration of conflict resolution methods
- definition of workplace violence.

Refer to Unit II in Nurse Aide Curriculum, Virginia Board of Nursing, Virginia Department of Health Professions, 2018.

Process/Skill Questions:

- What are examples of situations when conflict resolution is needed?
- What skills are needed to resolve conflicts?
- What are the steps in conflict resolution?
- What are examples of workplace violence?