Assistance should include
- providing grievance modality(ies)
- providing guidance on grievance and dispute resolution.
Refer to Unit VI in Nurse Aide Curriculum, Virginia Board of Nursing, Virginia Department of Health Professions, 2018.
Process/Skill Questions:
- What is the appropriate procedure for acknowledging a grievance by a client/resident/patient?
- What follow-up methods ensure the grievance is resolved?