Use of communication skills should include
- “I” messages
- active listening
- verbal and nonverbal communication (e.g., body language)
- open and closed-ended statements
- feedback
- conflict resolution
- follow-up.
Process/Skill Questions:
Thinking
- What are some effective ways to express your feelings, needs, and ideas?
- What are the differences between verbal and nonverbal communication?
- What is gossip?
- What are the advantages of “I” messages over “you” messages?
Communication
- What are some examples of different communication techniques?
- How can you effectively offer feedback?
- What could be a consequence of poor communication?
Leadership
- What communication skills do leaders need to be effective?
- What actions should leaders take to help others use effective communication skills?
- What influences the way you handle conflict?
Management
- What strategies could be used to resolve conflict?
- What are the drawbacks and benefits of silence?
- What are the drawbacks and benefits of confrontation?