Identification should include
Process/Skill Questions:
Thinking
- What is a consumer?
- Why is it important to know where to find the information on consumer affairs?
- In the state of Virginia, what agency handles formal consumer complaints?
- How do coupons/savings clubs benefit consumers?
Communication
- How can you locate reliable sources of information?
- Where can you find the steps for making a consumer complaint?
- Why is it important to put formal consumer complaints in writing?
- How can local media influence the resolution of consumer complaints?
Leadership
- What are some first steps to take when you might have a consumer complaint?
- How can you inform other consumers of your experiences?
Management
- What are some linkages between consumer responsibilities and the resolution of complaints?
- When might you make a formal consumer complaint to a government agency?