Description should include
- listening skills
- displays of courtesy and empathy
- responsiveness
- a sense of urgency
- integrity
- problem solving skills.
It should also include communication skills such as
- pitch
- inflection
- tone
- ability to be understood
- even rate of speech
- enunciation.
Process/Skill Questions:
- What problem-solving skills might a dispatcher need to assist a caller?
- How important is proper enunciation in relaying information between the caller and responding personnel?