Description should include the definition of CISM (i.e., systematic approach for the reduction and control of stress) and the following components:
- Traumatic stress education
- On-scene support services
- Peer counseling
- Professional counseling
- Debriefings
Process/Skill Questions:
- What is the benefit of the dispatcher participating in a multi-response debriefing?
- How are unions and industry trying to improve stress management programs?