Explanation should include
- the patient's right to expect his/her information to be kept confidential
- information that can be relayed (i.e., that which is relevant to the proper medical response, patient access, scene safety, and patient complaint and condition)
- the Health Insurance Portability and Accountability Act (HIPAA) and laws related to patient confidentiality.
Process/Skill Questions:
- What information during a call is confidential and what information is public knowledge?
- How do HIPPA laws affect telecommunications?