Title: (Optional) Use a Root Cause Analysis (RCA) tool.
Course: Make It Your Business (12151-12) > Section: Planning Business Operations

Use should include creating a diagram (e.g., The 5 Whys, Flowchart, Fishbone [Ishikawa]) to determine possible solutions to the problem.

Teacher Resource:

- 7 Basic Quality Tools for Efficient Project Management, KnowledgeHut

Process/Skill Questions:

- Why is it important to determine the root cause of a problem, rather than just treating the symptoms?
- How can determining the how and why of the problem be more productive than assigning blame to the who?