Identification should include the responsibilities of
- the executive housekeeper
- the housekeeping inspector
- the public space cleaner
- the room attendant.
Process/Skill Questions:
Thinking
- Why must the executive housekeeper set the procedures for cleaning and maintaining guest rooms, public areas, office areas, and linens?
- How can the executive housekeeper maintain accurate and current inventory?
Communication
- How often should the executive housekeeper evaluate employees?
Leadership
- How should the executive housekeeper organize and distribute housekeeping duties?
- What training should the executive housekeeper provide for new employees?
Management
- Why is the executive housekeeper an integral part of the management team?
- What responsibilities for security do the housekeeping staff have?