Demonstration should include
- maintaining a positive, helpful attitude
- ensuring the customer's experience is pleasant
- addressing and solving customer problems in ways that least inconvenience the customer
- determining the relationship between employees’ attitudes and actions and customer satisfaction
- taking notes.
Process/Skill Questions:
Thinking
- Why is customer convenience an important part of customer service?
- How can customer relations make or break a facility?
Communication
- What type of training should employees have in customer relations?
- How can nonverbal communication be used in a positive way in customer relations?
Leadership
- How can leaders set the tone for customer relations?
- What types of customer complaints should management ignore?
Management
- How is management ultimately responsible for the success of the facility's customer service?
- Why do customer relations vary from customer to customer?