Description should include
- referencing the basic laws and legal principles that govern the hospitality services industry, customers, and service providers
- locating hotel policies, including food and beverage policy
- comparing laws and hotel policies.
Process/Skill Questions:
Thinking
- Why should employers and employees be aware of changes in laws affecting the hospitality industry?
- Why are laws protecting people with disabilities of particular importance to the hospitality industry?
Communication
- How should management ensure that employees are cognizant of hospitality laws?
- How do federal, state, and local governments ensure that a facility is following laws related to the industry?
Leadership
- How do laws protect both the customer and the owner of the facility?
Management
- How can management keep up with laws and communicate the importance of these laws to hotel operations?
- What resources are available to help management guide employees?