Title: Demonstrate how to make a collection call.
Course: Medical Coding and Billing I (14151-III) > Section: Understanding Medical Practice Accounting

Demonstration should include the following:

- Identify the debtor
- Identify yourself
- Ask for the full amount of payment due
- Identify the problem
- Identify a solution
- Close the deal
- Document the agreement
- Be polite
- Call at appropriate times of the day
- Do not ask third parties
- Pause and listen

Process/Skill Questions

- Why is it important to be aware of what time of day a collection call is made?
- Why is it important to offer solutions when collecting debt?