Demonstration should include
- identifying the purpose of fender covers and mats
- keeping the customer’s property clean (or as it was received)
- using a fender cover whenever the hood is opened
- using mats whenever the car door is opened (interior work) and covering everything
- using latex gloves for interior work.
ASE 2: Foundational Tasks: Preparing Vehicle for Service
Process/Skill Questions:
- Why is customer satisfaction so important?
- How does one avoid soiling the customer’s property?
- Why are protective supplies (e.g., covers, mats, gloves) intended for single use?