Ensuring should include
- using gloves
- placing floor mats, steering wheel covers, fender covers, and other protective materials ( before any service begins)
- adjusting the seat position for the customer
- ensuring the audio and other electronics are off or settings have not been changed.
ASE 1: Foundational Tasks: Preparing Vehicle for Customer
Process/Skill Questions:
- Why is self-representation and professional dress important when dealing with customers?
- How should customers be properly addressed?
- How should one deal with customer concerns?