Completion should include
- following the task, based on employer requirements
- using appropriate customer-service etiquette
- using the three Cs
- concern-paying attention and following the work order
- cause-listening to the customer's concern
- correction-troubleshooting and repairing.
ASE 5: Foundational Tasks: Preparing Vehicle for Service
Process/Skill Questions:
- Why is it crucial to be polite when interacting with the customer?
- Why is a vehicle pre-inspection (walk-around) necessary when completing or agreeing to a new work order?
- What are the most important elements of the customer’s contact information?
- What is the purpose of knowing and following the three Cs?
- Why is it important to listen to the customer?
- What is the problem-solving process?