Identification should include
- documenting the owner and vehicle information
- documenting a description of the complaint and the technician’s diagnosis
- scanning the vehicle for codes and recording data.
ASE 1: Foundational Tasks: Preparing Vehicle for Service
Process/Skill Questions:
- What should the work order contain?
- Why is a work order important?
- Why should the customer sign the work order?
- Why is it important to not delete scanned data from the vehicle?