Identification should include
- examining the conflict in terms of causes, values, and viewpoints of all involved
- distinguishing the real conflict from the symptoms
- brainstorming all methods
- establishing criteria for evaluating alternatives.
Process/Skill Questions:
Thinking
- Why is it important to examine the values affected in a conflict?
- Why are conflict-resolution methods important?
Communication
- How can conflict resolution methods be presented in a non-confrontational manner?
- How might one be able to communicate that they are able to understand all viewpoints of a conflict?
Leadership
- How can leaders encourage conflict-resolution alternatives?
- What skills are used to lead the conflict-resolution process?
Management
- What resources should be included in conflict resolution methods?
- Why is it important to consider alternatives to a conflict-resolution method?