Identification should include
- keeping the customer’s property clean (or as it was brought in)
- using a fender cover whenever the hood is opened
- using mats whenever the car door is opened (interior work) and covering everything
- using gloves for interior work.
Process/Skill Questions:
- Why is customer satisfaction so important?
- How does one avoid soiling the customer’s property?
- Why are protective supplies (e.g., covers, mats, gloves) intended for single use?