Conducting staff training and continuing education should include
- the role of the pharmacy technician in assisting other staff (e.g., nurses in a hospital) with proper policies and procedures with equipment, supply allocation, and other similar situations
- the importance of the pharmacy technician in providing and participating in cross-training
- the roles and responsibilities of all pharmacy personnel in training and continuing education
- the regulatory requirement of documenting training (e.g., CEUs).
See ASHP 2.1.
Process/Skill Questions:
- What are the differences among staff training, in-service training, and continuing education? Why is each important?
- What are the roles of a pharmacy technician in training and continuing education?
- How should a pharmacy technician develop a performance evaluation that illustrates employee understanding of the training material? What components are important to have in the performance evaluation?
- How should a pharmacy technician develop an employee evaluation to assist with improving training procedures and techniques? What components are important to have in the employee evaluation?