Demonstration may include American, French, English, Russian, and buffet service and related settings.
Process/Skill Questions:
Thinking
- What is the order of service for each service style?
- Why are correct utensils important for service?
Communication
- Why is effective communication needed between front-of-the-house and back-of-the-house staff?
- How does the type of service determine how the staff communicates with the customer?
Leadership
- Why is cooperation among members of the service staff vital to customer service?
- What is the role of the maître d’ in ensuring excellent service?
Management
- How do managers determine the appropriate style of table setting for an establishment?
- How does proper training of staff ensure a successful dining room flow?
- Why do managers require conflict-resolution skills?