Demonstration should include
- greeting guests
- refilling drinks
- communicating specials
- pre-busing tables
- accommodating customer requests
- practicing service etiquette.
Process/Skill Questions:
Thinking
- Why is it critical to match the restaurant service to the type of restaurant?
- How does staff professionalism contribute to the customer’s dining experience?
Communication
- Why is it important to provide a positive dining experience for customers?
- Why is team communication necessary for the overall success of the restaurant?
- How do tableside etiquette and a pleasant manner contribute to the diner’s experience?
Leadership
- Why is initiative critical for restaurant staff?
- How can front-of-the-house staff cooperate to provide excellent service?
Management
- How can managers ensure a smooth dining experience?
- How does cross-training of service staff play a vital role in dining service?
- What is the role of pre-shift meetings for staff?