Title: Identify methods to develop client/resident/patient, family, and staff relationships.
Course: Nurse Aide II Condensed (14051-II-A) > Section: Developing Communication and Coordination Techniques

Identification should include skills in

- communication
- conflict resolution
- customer service.

Refer to Unit II in Nurse Aide Curriculum (https://www.dhp.virginia.gov/media/dhpweb/docs/nursing/forms/education/NurseAide_Ed_Program_Curriculum.doc), Virginia Board of Nursing, Virginia Department of Health Professions, 2018.

Process/Skill Questions:

- What communication strategies help when interacting with others?
- What information should be given to a client/resident/patient and family upon admission to a healthcare facility?
- What steps should be taken to resolve a conflict with a coworker?