Title: Create a plan of action for each specific service or diagnostic situation.
Course: Automotive Technology II (20104-II) > Section: Required Supplemental Tasks: Preparing Vehicle for Service

Plan should include

- recommending customer work
- setting up the diagnostic procedure (flow charts)
- adhering to the three Cs.

Process/Skill Questions:

- Why is it important to prioritize any work that is recommended?
- What factors affect the action plan presented to customers?

- Why is researching Technical Service Bulletins (TSBs) important to the diagnostic procedure?
- What are the steps in the diagnostic processes? How can a flow chart help the process?
- Where would a technician find the service or diagnostic steps to follow when repairing or diagnosing a component?