Research should include
- checking related TSBs and manufacturer recalls
- using electronic service information and time-labor guides
- obtaining procedures from service manuals
- using strategy-based diagnostic procedures to collect information, progressing from a general to a more specific focus.
Process/Skill Questions:
- What information should the technician look for?
- Why does the technician need vehicle service history?
- What vehicle information is necessary before the technician can begin his/her research?