Discussion includes interpersonal skills used with clients/residents/patients and colleagues and the importance of
- being tolerant
- being patient
- showing understanding
- being sensitive to the needs of client/resident/patient
- listening to client/resident/patient
- being prepared to handle disagreement and criticism.
Refer to Unit II in Nurse Aide Curriculum, Virginia Board of Nursing, Virginia Department of Health Professions, 2018.
Process/Skill Questions:
- Where should peer-to-peer conversations among CNAs take place?
- Why is it important to understand the culture of the client/resident/patient?