Description should include the job duties of the
- laundry attendant
- room attendant
- room inspectors
- public space attendant
- executive housekeeper.
Process/Skill Questions:
- What is the main responsibility of the housekeeping staff?
- What role does the executive housekeeper play in the housekeeping team?
- What is the relationship of the housekeeping department to other property departments?
- How should a room inspector handle guest rooms that pass inspection and those that do not?
- Why is the housekeeping department the costliest to operate for most lodgings?
- Who is responsible for reporting maintenance issues in guest rooms?
- What role does housekeeping play in guest relations and guest retention?