Description should include
- reservations
- front desk
- guest services
- concierge
- doorperson
- bellhop
- security officer
- accountant
- maintenance person
- valet parking attendant.
Process/Skill Questions:
- What are the primary responsibilities of each front-office department?
- How do the service skills of front-office personnel influence a guest's impression of the lodging?
- What is the relationship between reservations and the sales department? Between the front desk and housekeeping?
- How does keeping front desk turnover low build repeat business?
- What type of driving record should valet parking attendants maintain?
- What skills are needed to become an accountant?
- How many accountants does a small property have and how many does a large property have?