Description should state the reasons for a standard policy that protects guests' security and limits staff access to guest rooms.
Process/Skill Questions:
- What is key control?
- What key-control procedures are used by the housekeeping staff?
- What security procedures should be in place to maintain guest privacy?
- What are the procedures for dealing with lost keys?
- What key controls are in place at the front desk?
- Why are keys monitored so closely?
- What forms of identification should be accepted when providing guests with replacement of lost keys?