Explanation should include how rooms are categorized (e.g., check-out, stay-over, due-out) and the most efficient use of staff.
Process/Skill Questions:
- What is the effect of special requests (e.g., VIPs, groups, specific room accommodations) on prioritizing rooms to clean?
- Who is responsible for room-cleaning assignments?
- How are requests for immediate room cleaning handled?
- How long does it take to clean a guest room? On average, how many rooms does a room attendant clean each day?
- When are room assignments given to housekeeping?
- How does late room cleaning affect guests' perception of the lodging?