Identification includes
- definition of problem solving as the process of finding solutions to difficult or complex issues
- problem-solving steps
- defining the problem
- identifying the causes of the problem
- generating possible solutions
- evaluating the solutions
- selecting an option or options
- planning a course of action
- implementing the plan
- following up, evaluating, and monitoring progress.
Process/Skill Questions:
- What is the importance of problem-solving skills to leaders and to followers? How do followers and leaders approach problem solving?
- What do established problem-solving processes have in common? What makes them different?
- How does the choice of a particular problem-solving approach depend on the type of problem to be solved? How does the choice depend on the context in which the problem occurs?
- What do established problem-solving processes have in common? How do they differ?