Analysis should include
- exemplary customer service
- communication skills
- collaboration
- creativity
- critical thinking
- brand ambassadors
- effective sales (e.g., in-store, phone, online)
- an accurate floral order form
- operation of a cash register or point-of-sale system
- ability to make change using the count-up method
- ability to process payment methods (e.g., check, debit, credit, apps, digital payments).
Process/Skill Questions:
- What are qualities of a good salesperson?
- How do face-to-face sales differ from telephone sales?
- What information should be included on a florist order form?
- Why should one always count back change?