List should include the information citizens must confirm when reporting an emergency, such as
- location of the emergency
- nature of the emergency
- call-back number
- caller location and situation.
Process/Skill Questions:
- What are the local department’s procedures for taking a report from a citizen?
- Why is it often difficult to communicate clearly with someone who is reporting an emergency?
- What is the most important information about an emergency that a communications department should know?