Determination should include the support services that are mutually beneficial for the buyer and seller. Determination could include, but is not limited to, consideration of the following:
- IT
- Human Resources (HR)
- Customer Service
- Logistics
- Administration
- Finance.
Process/Skill Questions:
- Why have customer service efforts by companies increased in importance in recent years? How important is customer service in various countries around the world?
- What is relationship marketing? How is it important in the global marketplace?
- How does IT help promote the product or service overseas? How does IT help HR recruit for overseas positions? What role does IT play in logistics?