All lesson files are Word documents unless indicated otherwise.

Lesson: Using the Telephone
Students will differentiate the use of the telephone in professional vs. private settings.

Lesson: Using Email
Students will compose a professional email, using business conventions and etiquette.

Lesson: Choosing Appropriate Software
Students will identify the various uses for popular software applications and choose the appropriate software application for a variety of work-related tasks.

Vocabulary
Use these Quizlet tools to help students understand terms related to this Workplace Readiness Skill.

External Resources