# CTE Resource Center - Verso - Medical Laboratory Technology II Task 1596663922

CTE Resource Center - Verso

Virginia’s CTE Resource Center

Explain the importance of a professional demeanor on the part of all healthcare professionals.


Explanation should include the following concepts:
  • A professional demeanor is characterized by actively listening to the patient and family and addressing their questions and concerns; ensuring that the patient and family understand procedures, risks, and potential results of laboratory testing; tending to the physical needs of the patient with gentleness, confidence, and respect; maintaining a calm, courteous, and professional manner; and treating each patient as an individual, respecting his or her personality, culture, age, and condition.
  • A professional demeanor is essential for establishing patient trust, communicating essential information to the patient and family, and maintaining professional integrity.
  • A professional demeanor is essential for understanding ethical practice with respect to cultural, social, and ethnic diversity as it applies to healthcare delivery.

Process/Skill Questions

  • What are some examples of professional demeanor?
  • How can a healthcare professional's establishment of patient trust positively affect patient care outcomes?
  • What role can active listening play in establishing and maintaining successful communication with a patient? With the patient's family? What other techniques can help contribute to successful communication with a patient and his or her family?
  • What is professional integrity? Why is it important to the healthcare professional? To the patient? To the healthcare organization?
  • How can a professional demeanor reduce personal job stress?

Related Standards of Learning



The student will read, interpret, analyze, and evaluate a variety of nonfiction texts.
  1. Use critical thinking to generate and respond logically to literal, inferential, and evaluative questions about the text(s).
  2. Identify and synthesize resources to make decisions, complete tasks, and solve specific problems.
  3. Analyze multiple texts addressing the same topic to determine how authors reach similar or different conclusions.
  4. Recognize and analyze use of ambiguity, contradiction, paradox, irony, overstatement, and understatement in text.
  5. Analyze false premises claims, counterclaims, and other evidence in persuasive writing.

Other Related Standards

Common Career Technical Core


Analyze the legal and ethical responsibilities, limitations and implications of actions within the healthcare workplace


Evaluate accepted ethical practices with respect to cultural, social and ethnic differences within the healthcare workplace.

HOSA Competitive Events

Health Science Events


Medical Spelling


Medical Terminology


Knowledge Test: Medical Law and Ethics


Knowledge Test: Transcultural Health Care


Health Professions Events


Biomedical Laboratory Science