# CTE Resource Center - Verso - Home Health Aide Task 1781491986

CTE Resource Center - Verso

Virginia’s CTE Resource Center

Make a health care appointment for client.

Definition

Making should include
  • using telephone etiquette
  • providing appropriate demographic and insurance information
  • maintaining client confidentiality according to HIPAA regulations
  • documenting appointments on the client/family calendar.

Process/Skill Questions

  • How would you summarize appropriate telephone etiquette for making and receiving phone calls?
  • What information should you gather before phoning for a health care appointment?
  • Why is it important to maintain client confidentiality according to HIPAA regulations?
  • What should a home health aide do if a client cannot keep an appointment, especially at the last minute?

Other Related Standards

HOSA Competitive Events

Health Professions Events

 

Home Health Aide