# CTE Resource Center - Verso - Home Health Aide Task 1781491985

CTE Resource Center - Verso

Virginia’s CTE Resource Center

Manage phone calls for a client.

Definition

Management should include
  • using telephone etiquette
  • phoning in prescription refills
  • contacting utility companies as necessary
  • using a variety of communication devices (e.g., home phone, cell phone)
  • recording/documenting and communicating phone messages appropriately.

Process/Skill Questions

  • How would you summarize appropriate telephone etiquette for making and receiving phone calls?
  • What information should you gather before phoning in a prescription refill?
  • What information should you gather before phoning a utility company?
  • Where would you find information about a communication device, if necessary?
  • Why is accurate and complete recording/documenting and communicating of phone messages important?

Other Related Standards

HOSA Competitive Events

Health Professions Events

 

Home Health Aide