# CTE Resource Center - Verso - Nurse Aide II Task 2068166632

CTE Resource Center - Verso

Virginia’s CTE Resource Center

Identify effective methods to develop client/resident/patient/family and staff relationships.

Definition

Identification should include skills in
  • communication
  • conflict resolution
  • customer satisfaction.

Process/Skill Questions

  • What communication strategies can you use in your interaction with others?
  • What information should be given to client/resident/patient/family upon admission to a healthcare facility?
  • What steps would you take to resolve a conflict with a co-worker?

Related Standards of Learning

History and Social Science

GOVT.3

The student will apply social science skills to understand the concepts of democracy by

  1. recognizing the fundamental worth and dignity of the individual;
  2. recognizing the equality of all citizens under the law;
  3. recognizing what defines a citizen and how noncitizens can become citizens;
  4. recognizing majority rule and minority rights;
  5. recognizing the necessity of compromise; and
  6. recognizing the freedom of the individual.

Other Related Standards

Common Career Technical Core

HL2

Explain the healthcare worker’s role within their department, their organization, and the overall healthcare system.

HL4

Evaluate the roles and responsibilities of individual members as part of the healthcare team and explain their role in promoting the delivery of quality health care.

HOSA Competitive Events

Teamwork Events

 

Creative Problem Solving