# CTE Resource Center - Verso - Medical Assistant II Task 1369948805

CTE Resource Center - Verso

Virginia’s CTE Resource Center

Maintain professional relationship with patient, caregivers, and colleagues.

Definition

Maintaining a professional relationship with patient, caregivers, and colleagues should include
  • providing exemplary customer service
  • exhibiting positive and professional verbal and nonverbal communication skills
  • acting as a responsible team member
  • adhering to legal and ethical principles at all times.

Process/Skill Questions

  • What is the role of nonverbal communication in maintaining professionalism?
  • How does the professionalism of the medical assistant influence patient care?

Related Standards of Learning

History and Social Science

GOVT.16

The student will apply social science skills to understand that in a democratic republic, thoughtful and effective participation in civic life is characterized by

  1. exercising personal character traits such as trustworthiness, responsibility, and honesty;
  2. obeying the law and paying taxes;
  3. serving as a juror;
  4. participating in the political process and voting in local, state, and national elections;
  5. performing public service;
  6. keeping informed about current issues;
  7. respecting differing opinions and the rights of others;
  8. practicing personal and fiscal responsibility;
  9. demonstrating the knowledge, skills, and attitudes that foster the responsible and respectful use of digital media; and
  10. practicing patriotism.