# CTE Resource Center - Verso - Medical Assistant II Task/Competency List

CTE Resource Center - Verso

Virginia’s CTE Resource Center

2019/2020 Competency-Based Task/Competency List for Medical Assistant II (8346/36 weeks, 280 hours)

NOTE: This course has specific state laws and regulations from a governing medical board or agency. Please contact the Virginia Department of Education, Office of Career and Technical Education prior to implementing this course. All inquiries may be sent to cte@doe.virginia.gov.

Tasks/competencies bordered in blue are considered optional when marked as such; they and/or additional tasks/competencies may be taught at the discretion of the school division. All other tasks are considered essential statewide and are required of all students.

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Demonstrating Personal Qualities and Abilities

  1. Demonstrate creativity and innovation.
  2. Demonstrate critical thinking and problem solving.
  3. Demonstrate initiative and self-direction.
  4. Demonstrate integrity.
  5. Demonstrate work ethic.

Demonstrating Interpersonal Skills

  1. Demonstrate conflict-resolution skills.
  2. Demonstrate listening and speaking skills.
  3. Demonstrate respect for diversity.
  4. Demonstrate customer service skills.
  5. Collaborate with team members.

Demonstrating Professional Competencies

  1. Demonstrate big-picture thinking.
  2. Demonstrate career- and life-management skills.
  3. Demonstrate continuous learning and adaptability.
  4. Manage time and resources.
  5. Demonstrate information-literacy skills.
  6. Demonstrate an understanding of information security.
  7. Maintain working knowledge of current information-technology (IT) systems.
  8. Demonstrate proficiency with technologies, tools, and machines common to a specific occupation.
  9. Apply mathematical skills to job-specific tasks.
  10. Demonstrate professionalism.
  11. Demonstrate reading and writing skills.
  12. Demonstrate workplace safety.

Examining All Aspects of an Industry

  1. Examine aspects of planning within an industry/organization.
  2. Examine aspects of management within an industry/organization.
  3. Examine aspects of financial responsibility within an industry/organization.
  4. Examine technical and production skills required of workers within an industry/organization.
  5. Examine principles of technology that underlie an industry/organization.
  6. Examine labor issues related to an industry/organization.
  7. Examine community issues related to an industry/organization.
  8. Examine health, safety, and environmental issues related to an industry/organization.

Addressing Elements of Student Life

  1. Identify the purposes and goals of the student organization.
  2. Explain the benefits and responsibilities of membership in the student organization as a student and in professional/civic organizations as an adult.
  3. Demonstrate leadership skills through participation in student organization activities, such as meetings, programs, and projects.
  4. Identify Internet safety issues and procedures for complying with acceptable use standards.

Exploring Work-Based Learning

  1. Identify the types of work-based learning (WBL) opportunities.
  2. Reflect on lessons learned during the WBL experience.
  3. Explore career opportunities related to the WBL experience.
  4. Participate in a WBL experience, when appropriate.

Communicating in the Workplace

  1. Maintain professional relationship with patient, caregivers, and colleagues.
  2. Demonstrate respect for diverse individuals.
  3. Apply medical ethics in a clinical setting.

Demonstrating Knowledge and Use of Safety Practices

  1. Follow office protocol for emergency procedures.
  2. Evaluate the work environment to identify unsafe work conditions.
  3. Explain radiographic safety.

Maintaining Medical and Surgical Asepsis

  1. Implement standard precautions.
  2. Apply and remove sterile and disposable gloves and disposable PPE.
  3. Clean equipment.

Assisting Physician with Examination

  1. Distinguish basic signs and symptoms of common disorders for each body system.
  2. Describe dietary considerations for common disorders.
  3. Provide containers or slides for specimen collection.
  4. Collect basic specimens for analysis in a clinical setting.
  5. Perform and/or assist with diagnostic tests.
  6. Assist patients with dressing in a medical setting.
  7. Provide medical supplies and patient education, as indicated by the healthcare provider.
  8. Direct patient to the site of any further testing, if indicated by the physician.

Assisting with Minor Surgical Procedures

  1. Describe surgical procedures commonly performed in an ambulatory-care center.
  2. Prepare a sterile field.
  3. Prepare surgical instruments.
  4. Assist healthcare provider in minor surgery, maintaining sterile techniques throughout.
  5. Differentiate among types of anesthesia.

Providing First Aid and Emergency Care

  1. Assist in providing emergency aid as directed by supervisor.
  2. Demonstrate cardiopulmonary resuscitation (CPR), and using an automated external defibrillator (AED).

Assisting in the Administration of Selected Treatments

  1. Apply and change dressings or bandages in a clinical setting.
  2. Identify the parameters of parenteral medications administration.
  3. Use drug resources.
  4. Administer therapeutic modalities, under supervision of a supervisor or instructor.

Performing Office Functions

  1. Schedule patients in a clinical setting.
  2. Register patients in a clinical setting.

Managing Medical and Financial Records

  1. File documents.
  2. Access patient records.
  3. Demonstrate completion and submittal of insurance forms.

Demonstrating Responsibility for Professional Development

  1. Identify credentialing options for medical assistants.
  2. Prepare a career portfolio with résumé.

Describing the Opioid Crisis

  1. Describe the history and current state of the opioid crisis in the United States.
  2. Describe the history and current state of the opioid crisis in Virginia.
  3. Define the pharmacological components and common uses of opioids.

Examining the Key Factors of Drug Addiction

  1. Examine the science of addiction.
  2. Explain prevention and early intervention strategies.
  3. Identify addiction and its behavioral elements, as defined by the Diagnostic and Statistical Manual of Mental Disorders (DSM-5).
  4. Describe the treatment models of addiction therapy.
  5. Describe the medication management antidote used to prevent fatal opioid overdoses.

Understanding Pain Management Protocols

  1. Explain the science of physiological and mental pain.
  2. Describe the diagnostic tools used in developing pain management plans.
  3. Describe pain treatment options available to various populations of patients.
  4. Describe the effects of opioid dependency on the human body systems.
  5. Explain the mechanism and physical effects of opioids on the human body.
  6. Explain the use of opioids in practice settings, the role of opioids in pain management, and risk factors associated with the use of the medication.
  7. Describe the withdrawal and tapering side effects of opioid use.
  8. Describe storage and disposal options for opioids.
  9. Explain community resources for education about opioid use.

Working with Patients and Caregivers

  1. Describe key communication topics involving opioids for patients.
  2. Describe communication topics for caregivers and family members.