# CTE Resource Center - Verso - Medical Assistant I Task/Competency List

CTE Resource Center - Verso

Virginia’s CTE Resource Center

2019/2020 Competency-Based Task/Competency List for Medical Assistant I (8345/36 weeks, 280 hours)

NOTE: This course has specific state laws and regulations from a governing medical board or agency. Please contact the Virginia Department of Education, Office of Career and Technical Education prior to implementing this course. All inquiries may be sent to cte@doe.virginia.gov.

Tasks/competencies bordered in blue are considered optional when marked as such; they and/or additional tasks/competencies may be taught at the discretion of the school division. All other tasks are considered essential statewide and are required of all students.

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Demonstrating Personal Qualities and Abilities

  1. Demonstrate creativity and innovation.
  2. Demonstrate critical thinking and problem solving.
  3. Demonstrate initiative and self-direction.
  4. Demonstrate integrity.
  5. Demonstrate work ethic.

Demonstrating Interpersonal Skills

  1. Demonstrate conflict-resolution skills.
  2. Demonstrate listening and speaking skills.
  3. Demonstrate respect for diversity.
  4. Demonstrate customer service skills.
  5. Collaborate with team members.

Demonstrating Professional Competencies

  1. Demonstrate big-picture thinking.
  2. Demonstrate career- and life-management skills.
  3. Demonstrate continuous learning and adaptability.
  4. Manage time and resources.
  5. Demonstrate information-literacy skills.
  6. Demonstrate an understanding of information security.
  7. Maintain working knowledge of current information-technology (IT) systems.
  8. Demonstrate proficiency with technologies, tools, and machines common to a specific occupation.
  9. Apply mathematical skills to job-specific tasks.
  10. Demonstrate professionalism.
  11. Demonstrate reading and writing skills.
  12. Demonstrate workplace safety.

Examining All Aspects of an Industry

  1. Examine aspects of planning within an industry/organization.
  2. Examine aspects of management within an industry/organization.
  3. Examine aspects of financial responsibility within an industry/organization.
  4. Examine technical and production skills required of workers within an industry/organization.
  5. Examine principles of technology that underlie an industry/organization.
  6. Examine labor issues related to an industry/organization.
  7. Examine community issues related to an industry/organization.
  8. Examine health, safety, and environmental issues related to an industry/organization.

Addressing Elements of Student Life

  1. Identify the purposes and goals of the student organization.
  2. Explain the benefits and responsibilities of membership in the student organization as a student and in professional/civic organizations as an adult.
  3. Demonstrate leadership skills through participation in student organization activities, such as meetings, programs, and projects.
  4. Identify Internet safety issues and procedures for complying with acceptable use standards.

Exploring Work-Based Learning

  1. Identify the types of work-based learning (WBL) opportunities.
  2. Reflect on lessons learned during the WBL experience.
  3. Explore career opportunities related to the WBL experience.
  4. Participate in a WBL experience, when appropriate.

Applying Fundamental Principles of Health Care

  1. Identify medical ethics relevant to health care.
  2. Practice confidentiality of patient data, including adherence to Health Insurance Portability and Accountability Act (HIPAA) regulations.
  3. Identify major legal responsibilities pertaining to healthcare workers.
  4. Examine concepts of care relating to ethnic, religious, cultural, and personal preferences.
  5. Identify the basic structure and functions of each body system.
  6. Identify signs and symptoms of common disorders for each body system.
  7. Define medical terminology.

Performing Office Functions

  1. Identify considerations for opening and closing an office.
  2. Record patient information needed to make appointments.
  3. Schedule patients' appointments.
  4. Complete patient registration forms.
  5. Identify the chart components related to electronic and paper records.
  6. Complete patient appointment cards.
  7. Identify procedures for managing mail, email, and social media.
  8. Demonstrate triage of incoming telephone calls.
  9. File medical correspondence.
  10. Summarize basic transcription from dictation.
  11. Differentiate between an electronic medical record (EMR) system and a practice management software (PMS).

Managing Financial Transactions

  1. Set up a patient account.
  2. Explain patient’s financial obligations for services rendered.
  3. Explain the purpose of a superbill and encounter form, including procedural and diagnostic coding.
  4. Define bookkeeping terms.
  5. Identify the steps in preparing and making a bank deposit.
  6. Explain the purpose of reconciling a bank statement.
  7. Explain the purpose of a petty cash account.

Communicating in the Workplace

  1. Apply medical terminology in professional communication.
  2. Demonstrate professional communication skills with patients, vendors, colleagues, and other agencies.

Maintaining Medical and Surgical Asepsis

  1. Describe the infection cycle across the lifespan.
  2. Apply principles of medical asepsis.
  3. Differentiate between isolation techniques and practices.
  4. Identify the importance of CDC and OSHA guidelines.
  5. Identify safety techniques used for handling and disposing of infectious and/or hazardous materials during emergency situations.
  6. Identify the principles of fire safety.

Preparing Treatment Room for Examination of Patient

  1. Prepare the treatment room for examination.
  2. Position instruments and equipment.

Conducting Patient Triage

  1. Identify patient, date, time, and purpose of visit.
  2. Report subjective/objective patient data to the physician.
  3. Assess vital signs and record findings.
  4. Identify a medical emergency.

Preparing Patient for Physical Examination

  1. Drape patient.
  2. Place patient in prescribed position.
  3. Provide pillows/supportive devices for patient comfort.
  4. Monitor patient safety.
  5. Apply principles of body mechanics.

Assisting in Physical Examination

  1. Demonstrate comprehension of basic structure and function of each body system across the lifespan.
  2. Identify instruments and materials used in a physical examination.
  3. Demonstrate the steps in applying and changing dressings, bandages, and/or splints.
  4. Collect specimens such as basic urine, stool, sputum, and blood.
  5. Perform basic and body-system-specific diagnostic tests.
  6. Assist patient in dressing.

Maintaining Sterile Equipment

  1. Maintain upkeep of instruments.
  2. Identify quality assurance practices in health care.

Performing Inventory Functions

  1. Maintain supply inventory and ordering system.