# CTE Resource Center - Verso - Pharmacy Technician II Task 892628082

CTE Resource Center - Verso

Virginia’s CTE Resource Center

Participate in continuous quality improvement programs and patient safety activities.

Definition

Participation should include the following:
  • Establishing that patient safety is always first
  • Participating in internal audits (e.g., with regard to medication misadventures, delivery, and processes)
  • Reviewing technology available to enhance patient safety
  • Keeping current with state and federal regulations that pertain to quality assurance
  • Keeping current with the Federal Drug Administration (FDA) MedWatch program and other documentation of adverse events
  • Completing medication misadventure reports, as needed
  • Administering customer satisfaction surveys
  • Reviewing other methods of enhancing customer satisfaction
  • Identifying areas at high risk for misadventures (e.g., nosocomial infections, age-related errors: pediatrics/elderly)
  • Encouraging patients to ask questions before they leave a doctor's office
  • Advising patients to keep copies of their health records

Process/Skill Questions

  • How can information from reports help to enhance patient safety?
  • What are the steps for creating a customer satisfaction survey?  What elements should a survey contain?
  • What practices can be used to ensure/enhance customer satisfaction and patient safety?
  • In what ways do state regulations help to enhance patient safety?
  • How can documentation of adverse events help to improve patient safety?
  • What is MedWatch, and what do they do?
  • What is the process for reporting adverse reactions to the MedWatch program?
  • What is considered a medication misadventure?
  • What is an audit?
  • How is patient safety currently maintained?
  • What technology is currently available for reviewing patient records in order to maintain patient safety?
  • Where are state and federal regulations pertaining to patient safety/quality assurance posted/updated?
  • What are medication misadventures? How do they happen? How can they be prevented?
  • What information is required on a medication misadventure report?
  • Why is it important to alert pharmacists to all medication misadventures?
  • How can customer satisfaction surveys be used to improve the quality of service in a pharmacy?

Related Standards of Learning

English

11.5

The student will read, interpret, analyze, and evaluate a variety of nonfiction texts including employment documents and technical writing.
  1. Apply information from texts to clarify understanding of concepts.
  2. Read and correctly interpret an application for employment, workplace documents, or an application for college admission.
  3. Analyze technical writing for clarity.
  4. Paraphrase and synthesize ideas within and between texts.
  5. Draw conclusions and make inferences on explicit and implied information using textual support.
  6. Analyze multiple texts addressing the same topic to determine how authors reach similar or different conclusions.
  7. Analyze false premises, claims, counterclaims, and other evidence in persuasive writing.
  8. Recognize and analyze use of ambiguity, contradiction, paradox, irony, sarcasm, overstatement, and understatement in text.
  9. Generate and respond logically to literal, inferential, evaluative, synthesizing, and critical thinking questions about the text(s).

12.5

The student will read, interpret, analyze, and evaluate a variety of nonfiction texts.
  1. Use critical thinking to generate and respond logically to literal, inferential, and evaluative questions about the text(s).
  2. Identify and synthesize resources to make decisions, complete tasks, and solve specific problems.
  3. Analyze multiple texts addressing the same topic to determine how authors reach similar or different conclusions.
  4. Recognize and analyze use of ambiguity, contradiction, paradox, irony, overstatement, and understatement in text.
  5. Analyze false premises claims, counterclaims, and other evidence in persuasive writing.

Other Related Standards

HOSA Competitive Events

Health Science Events

 

Medical Spelling

 

Medical Terminology

 

Knowledge Test: Pharmacology

 

Pharmacy Technician Certification Board (PTCB) Examination Required Knowledge

III. Participating in the Administration and Management of Pharmacy Practice

III.4. Knowledge of productivity, efficiency, and customer satisfaction measures

 

III.10. Knowledge of quality improvement standards and guidelines

 

III.11. Knowledge of state board of pharmacy regulations

 

III.35. Knowledge of procedures to document occurrences such as medication errors, adverse effects, and product integrity (for example, FDA Med Watch Program)