# CTE Resource Center - Verso - Pharmacy Technician II Task 892628056

CTE Resource Center - Verso

Virginia’s CTE Resource Center

Communicate with a patient to determine if the patient needs/wants counseling with the pharmacist.


Communication should be accomplished in accordance with
  • customer service principles
  • patient confidentiality guidelines
  • legal requirements
  • professional standards.

Process/Skill Questions

  • What are some effective communication techniques to determine if a patient desires/requires counseling?
  • What cues from the patient might indicate that counseling about medications and/or medical equipment by the pharmacist is needed?
  • Why is patient counseling restricted to pharmacists?
  • Why is patient counseling important?
  • What regulation governs patient counseling?

Other Related Standards

HOSA Competitive Events

Health Science Events


Knowledge Test: Medical Law and Ethics


Pharmacy Technician Certification Board (PTCB) Examination Required Knowledge

I. Assisting the Pharmacist in Serving Patients



I.1. Knowledge of federal, state, and/or practice site regulations, codes of ethics, and standards pertaining to the practice of pharmacy


I.2. Knowledge of pharmaceutical, medical, and legal developments which impact on the practice of pharmacy


I.20. Knowledge of practice site policies and procedures regarding prescriptions or medication orders


I.26. Knowledge of effects of patient’s disabilities (for example, visual, physical) on drug and non-drug therapy


I.71. Knowledge of customer service principles


I.72. Knowledge of communication techniques


I.73. Knowledge of confidentiality requirements


I.76. Knowledge of legal requirements for pharmacist counseling of patient/patient’s representative