Assist in obtaining information from a patient/patient's representative, at the direction of the pharmacist.
DefinitionAssistance should include obtaining data with regard to such things as
- language preference of patient
- communication barriers
- diagnosis or desired therapeutic outcome
- medication use (e.g., aspirin, vitamins, acetaminophen, cough syrups)
- allergies (e.g., sulfur, and penicillin)
- adverse reactions
- medical history and other relevant patient information
- physical disability
- reimbursement mechanisms
- full name of patient, and for male patients, verify suffix (e.g., Jr., Sr., II)
- date of birth, address, and phone number
- insurance type, including ID numbers, and group numbers
- check of written prescription for completeness
- check to ensure that product is in stock.
- What are some situations in which the patient would require the attention of a pharmacist?
- Why is confidentiality important when obtaining patient information?
- What are some techniques for detecting prescription errors?
- When obtaining patient information, why is it important for a pharmacy technician to have a basic knowledge of human life functions?
- Why is it important to know if patients are taking over-the-counter (OTC) and/or herbal medications?
- Why are dispense-as-written (DAW) codes important?
- What information should be given to a patient on their first visit to a pharmacy?
- Who determines when to use a safety top or easy-open top?
Related Standards of Learning
History and Social Science
The student will apply social science skills to understand that in a democratic republic, thoughtful and effective participation in civic life is characterized by
- exercising personal character traits such as trustworthiness, responsibility, and honesty;
- obeying the law and paying taxes;
- serving as a juror;
- participating in the political process and voting in local, state, and national elections;
- performing public service;
- keeping informed about current issues;
- respecting differing opinions and the rights of others;
- practicing personal and fiscal responsibility;
- demonstrating the knowledge, skills, and attitudes that foster the responsible and respectful use of digital media; and
- practicing patriotism.
Other Related Standards
HOSA Competitive Events
Health Science Events
Knowledge Test: Pharmacology
Pharmacy Technician Certification Board (PTCB) Examination Required Knowledge
I. Assisting the Pharmacist in Serving Patients