# CTE Resource Center - Verso - Pharmacy Technician II Task 892628044

CTE Resource Center - Verso

Virginia’s CTE Resource Center

Assist in obtaining information from a patient/patient's representative, at the direction of the pharmacist.


Assistance should include obtaining data with regard to such things as
  • language preference of patient
  • communication barriers
  • diagnosis or desired therapeutic outcome
  • medication use (e.g., aspirin, vitamins, acetaminophen, cough syrups)
  • allergies (e.g., sulfur, and penicillin)
  • adverse reactions
  • medical history and other relevant patient information
  • physical disability
  • reimbursement mechanisms
  • full name of patient, and for male patients, verify suffix (e.g., Jr., Sr., II)
  • date of birth, address, and phone number
  • insurance type, including ID numbers, and group numbers
  • check of written prescription for completeness
  • check to ensure that product is in stock.

Process/Skill Questions

  • What are some situations in which the patient would require the attention of a pharmacist?
  • Why is confidentiality important when obtaining patient information?
  • What are some techniques for detecting prescription errors?
  • When obtaining patient information, why is it important for a pharmacy technician to have a basic knowledge of human life functions?
  • Why is it important to know if patients are taking over-the-counter (OTC) and/or herbal medications?
  • Why are dispense-as-written (DAW) codes important?
  • What information should be given to a patient on their first visit to a pharmacy?
  • Who determines when to use a safety top or easy-open top?

Related Standards of Learning

History and Social Science


The student will apply social science skills to understand that in a democratic republic, thoughtful and effective participation in civic life is characterized by

  1. exercising personal character traits such as trustworthiness, responsibility, and honesty;
  2. obeying the law and paying taxes;
  3. serving as a juror;
  4. participating in the political process and voting in local, state, and national elections;
  5. performing public service;
  6. keeping informed about current issues;
  7. respecting differing opinions and the rights of others;
  8. practicing personal and fiscal responsibility;
  9. demonstrating the knowledge, skills, and attitudes that foster the responsible and respectful use of digital media; and
  10. practicing patriotism.

Other Related Standards

HOSA Competitive Events

Health Science Events


Medical Spelling


Medical Terminology


Knowledge Test: Pharmacology


Pharmacy Technician Certification Board (PTCB) Examination Required Knowledge

I. Assisting the Pharmacist in Serving Patients



I.1. Knowledge of federal, state, and/or practice site regulations, codes of ethics, and standards pertaining to the practice of pharmacy


I.2. Knowledge of pharmaceutical, medical, and legal developments which impact on the practice of pharmacy


I.5. Knowledge of generic and brand names of pharmaceuticals


I.6. Knowledge of therapeutic equivalence


I.7. Knowledge of epidemiology


I.8. Knowledge of risk factors for disease


I.9. Knowledge of anatomy and physiology


I.11. Knowledge of standard and abnormal laboratory values


I.12. Knowledge of drug interactions (such as drug-disease, drug-drug, drug-laboratory, drug-nutrient)


I.13. Knowledge of strengths/dose, dosage forms, physical appearance, routes of administration, and duration of drug therapy


I.14. Knowledge of effects of patient’s age (for example, neonates, geriatrics) on drug and non-drug therapy


I.15. Knowledge of drug information sources including printed and electronic reference materials


I.16. Knowledge of pharmacology (for example, mechanism of action)


I.17. Knowledge of common and severe side or adverse effects, allergies, and therapeutic contraindications associated with medications


I.18. Knowledge of drug indications


I.19. Knowledge of relative role of drug and non-drug therapy (for example, herbal remedies, lifestyle modification, smoking cessation)


I.20. Knowledge of practice site policies and procedures regarding prescriptions or medication orders


I.21. Knowledge of information to be obtained from patient/patient’s representative (for example, demographic information, allergy, third-party information)


I.25. Knowledge of techniques for detecting prescription errors (for example, abnormal doses, early refill, incorrect quantity, incorrect patient ID #, incorrect drug)


I.28. Knowledge of non-prescription (over-the-counter [OTC]) formulations


I.40. Knowledge of techniques for assessing patient’s compliance with prescription or medication order


I.41. Knowledge of action to be taken in the event of a missed dose


I.47. Knowledge of automatic stop orders


I.71. Knowledge of customer service principles


I.72. Knowledge of communication techniques


I.73. Knowledge of confidentiality requirements