# CTE Resource Center - Verso - Pharmacy Technician II Task 892628043

CTE Resource Center - Verso

Virginia’s CTE Resource Center

Receive prescription or medication order(s) from a patient/patient's representative, prescriber, or other healthcare professional.


Receiving orders should include the following steps:
  • Accept new written or electronic prescription or medication order (e.g., by fax or computer) from patient/patient's representative, prescriber, or other authorized agent of the prescriber.
  • Accept refill request from patient/patient's representative, prescriber, or other healthcare professional.
  • Accept refill request electronically (e.g., by telephone, fax, or computer).
  • Contact prescriber/originator for clarification about prescription or medication order refill, as specified by regulation and/or policy.
  • Perform days' supply calculation and any metric conversions related to dosage.

Process/Skill Questions

  • Why is it important to match the patient to the drug indication?
  • Why should the Drug Enforcement Administration (DEA) number be validated?
  • Why is it important to know both generic and brand names?
  • What skills are useful when receiving prescriptions/medical orders?
  • What are the regulations/procedures for technicians when contacting prescribers/organizations to clarify prescriptions or medication order refills?

Other Related Standards

Code of Virginia Statutes Related to Pharmacy Technicians

Va. Code §54.1-3408.03 — Dispensing of therapeutically equivalent drug products


HOSA Competitive Events

Health Science Events


Knowledge Test: Pharmacology


Pharmacy Technician Certification Board (PTCB) Examination Required Knowledge

I. Assisting the Pharmacist in Serving Patients



I.1. Knowledge of federal, state, and/or practice site regulations, codes of ethics, and standards pertaining to the practice of pharmacy


I.2. Knowledge of pharmaceutical, medical, and legal developments which impact on the practice of pharmacy


I.3. Knowledge of state-specific prescription transfer regulations


I.4. Knowledge of pharmaceutical and medical abbreviations and terminology


I.5. Knowledge of generic and brand names of pharmaceuticals


I.6. Knowledge of therapeutic equivalence


I.7. Knowledge of epidemiology


I.12. Knowledge of drug interactions (such as drug-disease, drug-drug, drug-laboratory, drug-nutrient)


I.13. Knowledge of strengths/dose, dosage forms, physical appearance, routes of administration, and duration of drug therapy


I.14. Knowledge of effects of patient’s age (for example, neonates, geriatrics) on drug and non-drug therapy


I.15. Knowledge of drug information sources including printed and electronic reference materials


I.16. Knowledge of pharmacology (for example, mechanism of action)


I.17. Knowledge of common and severe side or adverse effects, allergies, and therapeutic contraindications associated with medications


I.18. Knowledge of drug indications


I.19. Knowledge of relative role of drug and non-drug therapy (for example, herbal remedies, lifestyle modification, smoking cessation)


I.20. Knowledge of practice site policies and procedures regarding prescriptions or medication orders


I.22. Knowledge of required prescription order refill information


I.23. Knowledge of formula to verify the validity of a prescriber’s DEA number


I.24. Knowledge of techniques for detecting forged or altered prescriptions


I.25. Knowledge of techniques for detecting prescription errors (for example, abnormal doses, early refill, incorrect quantity, incorrect patient ID #, incorrect drug)


I.28. Knowledge of non-prescription (over-the-counter [OTC]) formulations


I.73. Knowledge of confidentiality requirements


Virginia Administrative Code Regulations Governing the Practice of Pharmacy

18VAC110-20-275 — Delivery of dispensed prescriptions


18VAC110-20-280 — Transmission of a prescription order by facsimile machine


18VAC110-20-285 — Electronic transmission of prescriptions from prescriber to pharmacy