# CTE Resource Center - Verso - Pharmacy Technician II Task/Competency List

CTE Resource Center - Verso

Virginia’s CTE Resource Center

2019/2020 Competency-Based Task/Competency List for Pharmacy Technician II (8306/36 weeks, 280 hours)

NOTE: This course has specific state laws and regulations from a governing medical board or agency. Please contact the Virginia Department of Education, Office of Career and Technical Education prior to implementing this course. All inquiries may be sent to cte@doe.virginia.gov.

Tasks/competencies bordered in blue are considered optional when marked as such; they and/or additional tasks/competencies may be taught at the discretion of the school division. All other tasks are considered essential statewide and are required of all students.

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Demonstrating Personal Qualities and Abilities

  1. Demonstrate creativity and innovation.
  2. Demonstrate critical thinking and problem solving.
  3. Demonstrate initiative and self-direction.
  4. Demonstrate integrity.
  5. Demonstrate work ethic.

Demonstrating Interpersonal Skills

  1. Demonstrate conflict-resolution skills.
  2. Demonstrate listening and speaking skills.
  3. Demonstrate respect for diversity.
  4. Demonstrate customer service skills.
  5. Collaborate with team members.

Demonstrating Professional Competencies

  1. Demonstrate big-picture thinking.
  2. Demonstrate career- and life-management skills.
  3. Demonstrate continuous learning and adaptability.
  4. Manage time and resources.
  5. Demonstrate information-literacy skills.
  6. Demonstrate an understanding of information security.
  7. Maintain working knowledge of current information-technology (IT) systems.
  8. Demonstrate proficiency with technologies, tools, and machines common to a specific occupation.
  9. Apply mathematical skills to job-specific tasks.
  10. Demonstrate professionalism.
  11. Demonstrate reading and writing skills.
  12. Demonstrate workplace safety.

Examining All Aspects of an Industry

  1. Examine aspects of planning within an industry/organization.
  2. Examine aspects of management within an industry/organization.
  3. Examine aspects of financial responsibility within an industry/organization.
  4. Examine technical and production skills required of workers within an industry/organization.
  5. Examine principles of technology that underlie an industry/organization.
  6. Examine labor issues related to an industry/organization.
  7. Examine community issues related to an industry/organization.
  8. Examine health, safety, and environmental issues related to an industry/organization.

Addressing Elements of Student Life

  1. Identify the purposes and goals of the student organization.
  2. Explain the benefits and responsibilities of membership in the student organization as a student and in professional/civic organizations as an adult.
  3. Demonstrate leadership skills through participation in student organization activities, such as meetings, programs, and projects.
  4. Identify Internet safety issues and procedures for complying with acceptable use standards.

Exploring Work-Based Learning

  1. Identify the types of work-based learning (WBL) opportunities.
  2. Reflect on lessons learned during the WBL experience.
  3. Explore career opportunities related to the WBL experience.
  4. Participate in a WBL experience, when appropriate.

Assisting the Pharmacist in Serving Patients

  1. Receive prescription or medication order(s) from a patient/patient's representative, prescriber, or other healthcare professional.
  2. Assist in obtaining information from a patient/patient's representative, at the direction of the pharmacist.
  3. Record data to assist the pharmacist in monitoring patient outcomes, at the direction of the pharmacist.
  4. Collect data to assist the pharmacist in monitoring patient outcomes, at the direction of the pharmacist.
  5. Confirm a prescription or medication order.
  6. Generate a medical record/patient profile.
  7. Process a prescription or medication order.
  8. Compound a prescription or medication order.
  9. Provide medication to a patient/patient's representative.
  10. Assist with data collection and analysis for quality assurance and for patient safety activities.
  11. Perform billing and accounting functions for pharmacy functions and goods.
  12. Communicate with third-party payers to determine coverage, rejected claims, or prior authorizations.
  13. Provide supplemental information, only as permitted by state law and regulations.
  14. Communicate with a patient to determine if the patient needs/wants counseling with the pharmacist.
  15. Perform screening functions for drug administration under appropriate supervision, only as permitted by state law and regulations.

Maintaining Medication and Inventory Control Systems

  1. Identify pharmaceuticals, durable medical equipment, devices, and supplies to be ordered.
  2. Place routine and emergency orders.
  3. Receive and verify purchases.
  4. Place purchases in inventory.
  5. Distribute non-patient-specific inventory.
  6. Review inventory for possible removal of expired and other inappropriate items.
  7. Manage changes in product availability.
  8. Implement policies and procedures to deter theft and/or drug diversion.
  9. Assist, under the supervision of the pharmacist, with the maintenance of a record of controlled substances received, stored, and removed from inventory.
  10. Perform required inventories.
  11. Maintain record-keeping systems for inventory activities.
  12. Compound medications in anticipation of prescription/medication orders.
  13. Perform quality assurance tests on compounded medication.
  14. Repackage finished dosage forms for dispensing.
  15. Illustrate quality assurance reports related to nursing units, products, and/or supplies.
  16. Communicate with representatives of pharmaceutical and equipment suppliers.

Participating in the Administration and Management of Pharmacy Practice

  1. Collect productivity information.
  2. Participate in continuous quality improvement programs and patient safety activities.
  3. Generate quality assurance reports.
  4. Maintain the practice setting for compliance with federal, state, and local laws, regulations, and professional standards.
  5. Evaluate written policies and procedures for environmental quality, sanitation management, handling of hazardous waste, and infection or exposure control.
  6. Perform routine sanitation, maintenance, and calibration of equipment.
  7. Use manual or computer-based information systems to perform job-related activities.
  8. Maintain automated dispensing technology.
  9. Conduct staff training and continuing education for pharmacy-assisting tasks.
  10. Aid in establishing, implementing, and monitoring policies and procedures.
  11. Maintain patient and data confidentiality in the administrative and management environment.
  12. Maintain required registration(s), license(s), and/or certification(s).
  13. Implement safety, security, and loss-prevention policies and procedures.
  14. Maintain inventory of operational supplies.

Describing the Opioid Crisis

  1. Describe the history and current state of the opioid crisis in the United States.
  2. Describe the history and current state of the opioid crisis in Virginia.
  3. Define the pharmacological components and common uses of opioids.

Examining the Key Factors of Drug Addiction

  1. Examine the science of addiction.
  2. Explain prevention and early intervention strategies.
  3. Identify addiction and its behavioral elements, as defined by the Diagnostic and Statistical Manual of Mental Disorders (DSM-5).
  4. Describe the treatment models of addiction therapy.
  5. Describe the medication management antidote used to prevent fatal opioid overdoses.

Understanding Pain Management Protocols

  1. Explain the science of physiological and mental pain.
  2. Describe the diagnostic tools used in developing pain management plans.
  3. Describe pain treatment options available to various populations of patients.
  4. Describe the effects of opioid dependency on the human body systems.
  5. Explain the mechanism and physical effects of opioids on the human body.
  6. Explain the use of opioids in practice settings, the role of opioids in pain management, and risk factors associated with the use of the medication.
  7. Describe the withdrawal and tapering side effects of opioid use.
  8. Describe storage and disposal options for opioids.
  9. Explain community resources for education about opioid use.

Working with Patients and Caregivers

  1. Describe key communication topics involving opioids for patients.
  2. Describe communication topics for caregivers and family members.