# CTE Resource Center - Verso - Pharmacy Technician II Related Pharmacy Technician Certification Board (PTCB) Examination Required Knowledge

CTE Resource Center - Verso

Virginia’s CTE Resource Center

Related Pharmacy Technician Certification Board (PTCB) Examination Required Knowledge

Pharmacy Technician Certification Board (PTCB) Examination Required Knowledge

The tasks/competencies taught in this course have been correlated to the statements of required knowledge of the national Pharmacy Technician Certification Board (PTCB) Examination. An unduplicated list of these statements appears below.

Copies of Your Guidebook to PTCB Certification are available from

Pharmacy Technician Certification Board
2215 Constitution Avenue, NW
Washington, DC 20037-2985
Phone 202-429-7576
Fax 202-429-7596
Web site http://www.ptcb.org/.

I. Assisting the Pharmacist in Serving Patients



I.1. Knowledge of federal, state, and/or practice site regulations, codes of ethics, and standards pertaining to the practice of pharmacy


I.2. Knowledge of pharmaceutical, medical, and legal developments which impact on the practice of pharmacy


I.3. Knowledge of state-specific prescription transfer regulations


I.4. Knowledge of pharmaceutical and medical abbreviations and terminology


I.5. Knowledge of generic and brand names of pharmaceuticals


I.6. Knowledge of therapeutic equivalence


I.7. Knowledge of epidemiology


I.8. Knowledge of risk factors for disease


I.9. Knowledge of anatomy and physiology


I.10. Knowledge of signs and symptoms of disease states


I.11. Knowledge of standard and abnormal laboratory values


I.12. Knowledge of drug interactions (such as drug-disease, drug-drug, drug-laboratory, drug-nutrient)


I.13. Knowledge of strengths/dose, dosage forms, physical appearance, routes of administration, and duration of drug therapy


I.14. Knowledge of effects of patient’s age (for example, neonates, geriatrics) on drug and non-drug therapy


I.15. Knowledge of drug information sources including printed and electronic reference materials


I.16. Knowledge of pharmacology (for example, mechanism of action)


I.17. Knowledge of common and severe side or adverse effects, allergies, and therapeutic contraindications associated with medications


I.18. Knowledge of drug indications


I.19. Knowledge of relative role of drug and non-drug therapy (for example, herbal remedies, lifestyle modification, smoking cessation)


I.20. Knowledge of practice site policies and procedures regarding prescriptions or medication orders


I.21. Knowledge of information to be obtained from patient/patient’s representative (for example, demographic information, allergy, third-party information)


I.22. Knowledge of required prescription order refill information


I.23. Knowledge of formula to verify the validity of a prescriber’s DEA number


I.24. Knowledge of techniques for detecting forged or altered prescriptions


I.25. Knowledge of techniques for detecting prescription errors (for example, abnormal doses, early refill, incorrect quantity, incorrect patient ID #, incorrect drug)


I.26. Knowledge of effects of patient’s disabilities (for example, visual, physical) on drug and non-drug therapy


I.27. Knowledge of techniques, equipment, and supplies for drug administration (for example, insulin syringes and IV tubing)


I.28. Knowledge of non-prescription (over-the-counter [OTC]) formulations


I.29. Knowledge of monitoring and screening equipment (for example, blood pressure cuffs, glucose monitors)


I.30. Knowledge of medical and surgical appliances and devices (for example, ostomies, orthopedic devices, pumps)


I.31. Knowledge of proper storage conditions


I.32. Knowledge of automated dispensing technology


I.33. Knowledge of packaging requirements


I.34. Knowledge of NDC number components


I.35. Knowledge of purpose for lot numbers and expiration dates


I.36. Knowledge of information for prescription or medication order label(s)


I.37. Knowledge of requirements regarding auxiliary labels


I.38. Knowledge of requirements regarding patient package inserts


I.39. Knowledge of special directions and precautions for patient/patient’s representative regarding preparation and use of medications


I.40. Knowledge of techniques for assessing patient’s compliance with prescription or medication order


I.41. Knowledge of action to be taken in the event of a missed dose


I.42. Knowledge of requirements for mailing medications


I.43. Knowledge of delivery systems for distributing medications (for example, pneumatic tube, robotics)


I.44. Knowledge of requirements for dispensing controlled substances


I.45. Knowledge of requirements for dispensing investigational drugs


I.46. Knowledge of record-keeping requirements for medication dispensing


I.47. Knowledge of automatic stop orders


I.49. Knowledge of quality improvement methods (for example, matching NDC number, double-counting narcotics)


I.50. Knowledge of pharmacy calculations (for example, algebra, ratio and proportions, metric conversions, IV drip rates, IV admixture calculations)


I.51. Knowledge of measurement systems (for example, metric and avoirdupois)


I.52. Knowledge of drug stability


I.53. Knowledge of physical and chemical incompatibilities


I.54. Knowledge of equipment calibration techniques


I.55. Knowledge of procedures to prepare IV admixtures


I.56. Knowledge of procedures to prepare chemotherapy


I.57. Knowledge of procedures to prepare total parenteral nutrition (TPN) solutions


I.58. Knowledge of procedures to prepare reconstituted injectable and non-injectable medications


I.59. Knowledge of specialized procedures to prepare injectable medications (for example, epidurals and patient controlled analgesic [PCA] cassettes)


I.62. Knowledge of procedures to compound sterile non-injectable products (for example, eyedrops)


I.63. Knowledge of procedures to compound non-sterile products (for example, ointments, mixtures, liquids, emulsions)


I.65. Knowledge of aseptic techniques (for example, laminar flow hood, filters)


I.66. Knowledge of infection control procedures


I.67. Knowledge of requirements for handling hazardous products and disposing of hazardous waste


I.68. Knowledge of documentation requirements for controlled substances, investigational drugs, and hazardous wastes


I.69. Knowledge of pharmacy-related computer software for documenting the dispensing of prescriptions or medication orders


I.71. Knowledge of customer service principles


I.72. Knowledge of communication techniques


I.73. Knowledge of confidentiality requirements


I.74. Knowledge of cash handling procedures


I.75. Knowledge of reimbursement policies and plans


I.76. Knowledge of legal requirements for pharmacist counseling of patient/patient’s representative


II. Maintaining Medication and Inventory Control Systems

II.1. Knowledge of drug product laws and regulations and professional standards related to obtaining medication supplies, durable medical equipment, and products (for example, Food, Drug and Cosmetic Act; Controlled Substances Act; Prescription Drug Marketing Act; USP-NF; NRC standards)


II.2. Knowledge of pharmaceutical industry procedures for obtaining pharmaceuticals


II.3. Knowledge of purchasing policies, procedures, and practices


II.4. Knowledge of dosage forms


II.5. Knowledge of formulary or approved stock list


II.6. Knowledge of par and reorder levels and drug usage


II.7. Knowledge of inventory receiving process


II.8. Knowledge of bioavailability standards (for example, generic substitutes)


II.9. Knowledge of the use of DEA controlled substance ordering forms


II.10. Knowledge of regulatory requirements regarding record-keeping for repackaged products, recalled products, and refunded products


II.11. Knowledge of policies, procedures, and practices for inventory systems


II.12. Knowledge of products used in packaging and repackaging (for example, child-resistant caps and light-protective unit-dose packaging)


II.13. Knowledge of risk management opportunities (for example, dress code, personal protective equipment [PPE], needle recapping)


II.14. Knowledge of the FDA’s classifications of recalls


II.15. Knowledge of systems to identify and return expired and unsalable products


II.16. Knowledge of rules and regulations for the removal and disposal of products


II.17. Knowledge of legal and regulatory requirements and professional standards governing operations of pharmacies (for example, prepackaging, difference between compounding and manufacturing)


II.18. Knowledge of legal and regulatory requirements and professional standards (for example, FDA, DEA, state board of pharmacy, JCAHO) for preparing, labeling, dispensing, distributing, and administering medications


II.19. Knowledge of medication distribution and control systems requirements for the use of medications in various practice settings (for example, automated dispensing systems, bar coding, nursing stations, crash carts)


II.20. Knowledge of preparation, storage requirements, and documentation for medications compounded in anticipation of prescriptions or medication orders


II.21. Knowledge of repackaging, storage requirements, and documentation for finished dosage forms prepared in anticipation of prescriptions or medication orders


II.22. Knowledge of policies, procedures, and practices regarding storage and handling of hazardous materials and wastes (for example, Materials Safety Data Sheet [MSDS])


II.23. Knowledge of medication distribution and control systems requirements for controlled substances, investigational drugs, and hazardous materials and waste


II.24. Knowledge of the written, oral, and electronic communication channels necessary to ensure appropriate follow-up and problem resolution (for example, product recalls, supplier shorts)


II.25. Knowledge of quality assurance policies, procedures, and practices for medication and inventory control systems


III. Participating in the Administration and Management of Pharmacy Practice

III.1. Knowledge of the practice setting’s mission, goals and objectives, organizational structure, and policies and procedures


III.3. Knowledge of principles of resource allocation (for example, scheduling, cross training, work flow)


III.4. Knowledge of productivity, efficiency, and customer satisfaction measures


III.6. Knowledge of required operational licenses and certificates


III.7. Knowledge of roles and responsibilities of pharmacists, pharmacy technicians, and other pharmacy employees


III.8. Knowledge of legal and regulatory requirements for personnel, facilities, equipment, and supplies (for example, space requirements, prescription file storage, cleanliness, reference materials, storage of radiopharmaceuticals)


III.9. Knowledge of professional standards (for example, JCAHO) for personnel, facilities, equipment, and supplies


III.10. Knowledge of quality improvement standards and guidelines


III.11. Knowledge of state board of pharmacy regulations


III.12. Knowledge of storage requirements and expiration dates for equipment and supplies (for example, first-aid items, fire extinguishers)


III.13. Knowledge of storage and handling requirements for hazardous substances (for example, chemotherapeutics, radiopharmaceuticals)


III.14. Knowledge of hazardous waste disposal requirements


III.15. Knowledge of procedures for the treatment of exposure to hazardous substances (for example, eyewash)


III.16. Knowledge of security systems for the protection of employees, customers, and property


III.17. Knowledge of laminar flow hood maintenance requirements


III.18. Knowledge of infection control policies and procedures


III.19. Knowledge of sanitation requirements (for example, handwashing, cleaning counting trays, countertop, and equipment)


III.20. Knowledge of equipment calibration and maintenance procedures


III.21. Knowledge of supply procurement procedures


III.22. Knowledge of technology used in the preparation, delivery, and administration of medications (for example, robotics, Baker cells, automated TPN equipment, Pyxis, infusion pumps)


III.23. Knowledge of purpose and function of pharmacy equipment


III.24. Knowledge of documentation requirements for routine sanitation, maintenance, and equipment calibration


III.25. Knowledge of the Americans with Disabilities Act requirements (for example, physical accessibility)


III.26. Knowledge of manual and computer-based systems for storing, retrieving, and using pharmacy-related pharmacy information (for example, drug interactions, patient profiles, generating labels)


III.27. Knowledge of security procedures related to data integrity, security, and confidentiality


III.28. Knowledge of downtime emergency policies and procedures


III.29. Knowledge of backup and archiving procedures for stored data and documentation


III.30. Knowledge of legal requirements regarding archiving


III.34. Knowledge of information sources used to obtain data in a quality improvement system (for example, the patient’s chart, patient profile, computerized information systems, medication administration record)


III.35. Knowledge of procedures to document occurrences such as medication errors, adverse effects, and product integrity (for example, FDA Med Watch Program)


III.36. Knowledge of staff training techniques


III.37. Knowledge of employee performance evaluation techniques


III.38. Knowledge of employee performance feedback techniques