# CTE Resource Center - Verso - Patient Care Technician Task 552580108

CTE Resource Center - Verso

Virginia’s CTE Resource Center

Use effective communication to interact with the patient, the patient's family, and other members of the healthcare team.


Use should include
  • demonstrating interpersonal skills
  • clarifying medical terminology for the patient and the patient's family
  • establishing trust
  • expressing empathy
  • conveying compassion
  • ensuring competence
  • exhibiting kindness
  • spending an adequate length of quality time with the patient
  • ensuring that communication is delivered, received, and verified
  • avoiding or surmounting barriers to communication, such as those related to language, culture, environment, regional accents, age, gender, ethnicity, socioeconomic status, and special needs of the patient.

Process/Skill Questions

  • How does effective communication help the healthcare provider gain the trust of the patient?
  • How can the healthcare provider verify that a message is received and understood?

Related Standards of Learning



The student will make planned persuasive/argumentative, multimodal, interactive presentations collaboratively and individually.
  1. Select and effectively use multimodal tools to design and develop presentation content.
  2. Credit information sources.
  3. Demonstrate the ability to work collaboratively with diverse teams.
  4. Anticipate and address alternative or opposing perspectives and counterclaims.
  5. Evaluate the various techniques used to construct arguments in multimodal presentations.
  6. Use a variety of strategies to listen actively and speak using appropriate discussion rules with awareness of verbal and nonverbal cues.
  7. Critique effectiveness of multimodal presentations.

Other Related Standards

HOSA Competitive Events

Health Science Events


Knowledge Test: Human Growth and Development


Knowledge Test: Transcultural Health Care


Health Professions Events


Home Health Aide


Nursing Assisting


Teamwork Events