# CTE Resource Center - Verso - Family and Human Services II Task 1602506366

CTE Resource Center - Verso

Virginia’s CTE Resource Center

Demonstrate conflict-resolution skills appropriate to a specific situation.

Definition

Demonstration should include role-playing an interaction that
  • includes listening to and demonstrating understanding of various points of view in the conflict
  • uses body language that assists in calming a situation
  • uses language that helps resolve the conflict.
Demonstration should also include evaluation of the effectiveness of the conflict-resolution skills used.

Process/Skill Questions

Thinking
  • In a situation involving conflict, why is it important for a health services professional to listen to and understand all points of view?
  • Why might body language be as important as words when trying to resolve a conflict?
Communication
  • What types of speech are most effective when trying to resolve a conflict?
  • How can a human services professional communicate to a client the need for compromise?
Leadership
  • What leadership skills are needed by human services professionals to resolve conflicts?
Management
  • In a conflict, when is it appropriate for a human services professional to solicit help from another professional?

Other Related Standards

FCCLA National Programs

A Better You

 

Families Today

 

Family Ties

 

Meet the Challenge

 

STOP the Violence

 

The Resilient You

 

Working on Working

 

You-Me-Us

 

FCCLA: STAR Events (2019)

Career Investigation

 

Check the national website for Skill Events

 

Check the national website for online events

 

Entrepreneurship

 

Illustrated Talk

 

Interpersonal Communications

 

Leadership

 

Life Event Planning

 

National Programs in Action

 

National Standards for Family and Consumer Sciences Education

7.3

Demonstrate professional behaviors, skills, and knowledge in providing family and human services.

7.5.7

Demonstrate effective verbal and nonverbal communication skills that support individuals and families with a variety of conditions that could affect their well-being.