# CTE Resource Center - Verso - Family and Human Services II Task 1602506366

CTE Resource Center - Verso

Virginia’s CTE Resource Center

Demonstrate conflict-resolution skills appropriate to a specific situation.


Demonstration should include role-playing an interaction that
  • includes listening to and demonstrating understanding of various points of view in the conflict
  • uses body language that assists in calming a situation
  • uses language that helps resolve the conflict.
Demonstration should also include evaluation of the effectiveness of the conflict-resolution skills used.

Process/Skill Questions

  • In a situation involving conflict, why is it important for a health services professional to listen to and understand all points of view?
  • Why might body language be as important as words when trying to resolve a conflict?
  • What types of speech are most effective when trying to resolve a conflict?
  • How can a human services professional communicate to a client the need for compromise?
  • What leadership skills are needed by human services professionals to resolve conflicts?
  • In a conflict, when is it appropriate for a human services professional to solicit help from another professional?

Other Related Standards

FCCLA National Programs

A Better You


Families Today


Family Ties


Meet the Challenge


STOP the Violence


The Resilient You


Working on Working




FCCLA: STAR Events (2019)

Career Investigation


Check the national website for Skill Events


Check the national website for online events




Illustrated Talk


Interpersonal Communications




Life Event Planning


National Programs in Action


National Standards for Family and Consumer Sciences Education


Demonstrate professional behaviors, skills, and knowledge in providing family and human services.


Demonstrate effective verbal and nonverbal communication skills that support individuals and families with a variety of conditions that could affect their well-being.