Demonstrate conflict-resolution skills appropriate to a specific situation.
Demonstration should include role-playing an interaction that
- includes listening to and demonstrating understanding of various points of view in the conflict
- uses body language that assists in calming a situation
- uses language that helps resolve the conflict.
Demonstration should also include evaluation of the effectiveness of the conflict-resolution skills used.
- In a situation involving conflict, why is it important for a health services professional to listen to and understand all points of view?
- Why might body language be as important as words when trying to resolve a conflict?
- What types of speech are most effective when trying to resolve a conflict?
- How can a human services professional communicate to a client the need for compromise?
- What leadership skills are needed by human services professionals to resolve conflicts?
- In a conflict, when is it appropriate for a human services professional to solicit help from another professional?
Other Related Standards
FCCLA National Programs
A Better You
Meet the Challenge
STOP the Violence
The Resilient You
Working on Working
FCCLA: STAR Events (2019)
Check the national website for Skill Events
Check the national website for online events
Life Event Planning
National Programs in Action
National Standards for Family and Consumer Sciences Education
Demonstrate professional behaviors, skills, and knowledge in providing family and human services.
Demonstrate effective verbal and nonverbal communication skills that support individuals and families with a variety of conditions that could affect their well-being.