Describe consumer rights and responsibilities.
Description should include
- the right to be informed, the right to choose, the right to safety and legal protection, and the right to express dissatisfaction and be heard
- the responsibilities that go along with each right, including record-keeping and retention of records
- the steps for effective consumer action
- the components of consumer protection:
- paper and electronic receipts
- purchase agreements
- laws (e.g., safeguarding credit, privacy, health care)
- product labeling
- product recalls
- consumer vigilance regarding
- fraud, including early fraud detection, identity theft, and annual credit reports
- accepting consumer responsibilities
- energy-saving products/measures
- environmentally sustainable options (e.g., recycling, conservation, land use).
- Why is it important to be aware of your rights as a consumer? Why is it important to be aware of your responsibilities?
- Which consumer rights are simply moral obligations of the seller, and which are legal protections?
- Whose interests are served by the enforcement of state and federal policies and regulations related to consumer rights?
- What questions should be asked to clarify information about consumer rights and responsibilities? Who should you ask?
- How does support for consumer rights and responsibilities help build strong communities?
- What communication skills are needed to assert your rights as a consumer?
- What leadership skills can help you fulfill your consumer responsibilities?
- What are the legislative goals of consumer advocates?
- How are consumer rights protected?
- What steps do you need to take to ensure your consumer rights?
- What are the effects of consumer rights policies and laws on business and industry?
- How can you learn more about consumer rights and responsibilities?
- What management strategies can you use to uphold the consumer responsibilities of accurate record keeping and retention of records?
Related Standards of Learning
The student will solve practical problems involving consumer applications.
Other Related Standards
FCCLA National Programs
Families First: Families Today
Families First: Meet the Challenge
Financial Fitness: Earning
Financial Fitness: Protecting
Financial Fitness: Saving
Financial Fitness: Spending
Power of One: A Better You
Power of One: Take the Lead
FCCLA: STAR Events (2019)
Chapter Service Project Display
National Programs in Action
Public Policy Advocate
National Standards for Family and Consumer Sciences Education
Analyze state and federal policies and laws providing consumer protection.
Analyze how policies become laws relating to consumer rights.
Apply skills to seek information regarding consumer rights.
Analyze economic effects of laws and regulations that pertain to consumers and providers of services.
Apply strategies to reduce the risk of consumer fraud.