2019/2020 Competency-Based Task/Competency List for Hospitality, Tourism, and Recreation II (8203/36 weeks, 280 hours)
Tasks/competencies when marked as such; they and/or additional tasks/competencies may be taught at the discretion of the school division. All other tasks are considered essential statewide and are required of all students.are considered optional
Demonstrating Personal Qualities and Abilities
Demonstrating Interpersonal Skills
Demonstrating Professional Competencies
- Demonstrate big-picture thinking.
- Demonstrate career- and life-management skills.
- Demonstrate continuous learning and adaptability.
- Manage time and resources.
- Demonstrate information-literacy skills.
- Demonstrate an understanding of information security.
- Maintain working knowledge of current information-technology (IT) systems.
- Demonstrate proficiency with technologies, tools, and machines common to a specific occupation.
- Apply mathematical skills to job-specific tasks.
- Demonstrate professionalism.
- Demonstrate reading and writing skills.
- Demonstrate workplace safety.
Examining All Aspects of an Industry
- Examine aspects of planning within an industry/organization.
- Examine aspects of management within an industry/organization.
- Examine aspects of financial responsibility within an industry/organization.
- Examine technical and production skills required of workers within an industry/organization.
- Examine principles of technology that underlie an industry/organization.
- Examine labor issues related to an industry/organization.
- Examine community issues related to an industry/organization.
- Examine health, safety, and environmental issues related to an industry/organization.
Addressing Elements of Student Life
- Identify the purposes and goals of the student organization.
- Explain the benefits and responsibilities of membership in the student organization as a student and in professional/civic organizations as an adult.
- Demonstrate leadership skills through participation in student organization activities, such as meetings, programs, and projects.
- Identify Internet safety issues and procedures for complying with acceptable use standards.
Exploring Work-Based Learning
Balancing Work and Family
Demonstrating Health, Safety, and Environmental Awareness
- Demonstrate sanitation methods in all areas of the hospitality industry.
- Implement a plan of action to address health and emergency hazards.
- Predict health, safety, and sanitation trends in government regulations in the hospitality industry.
- Demonstrate the responsibilities of personnel during an emergency situation.
- Research hospitality industry conservation practices.
- Complete incident reports.
Fulfilling the Responsibilities of the Rooms Division and Lodging Facilities Operations
- Implement the organizational structure of a hotel and the roles of each division.
- Implement the duties of front-office personnel.
- Outline fees, policies, amenities, and rates.
- Accommodate guests with special needs.
- Detail the duties of uniformed services.
- Check in a guest, using front-office technology and communication systems.
- Demonstrate communication etiquette.
- Identify the duties of housekeeping personnel.
- Clean guest rooms, public areas, employee areas, and offices, according to SOPs.
- Describe the procedures for laundering linens, according to SOP, if not outsourced.
- Inventory linens and supplies.