# CTE Resource Center - Verso - Office Specialist III--Preparation Task 1754130525

CTE Resource Center - Verso

Virginia’s CTE Resource Center

Greet visitors.

Definition

Greeting visitors includes politely
  • speaking to guests as they arrive in a welcoming tone and manner
  • asking whether the guests need assistance
  • asking for the guest's name and whom they are visiting
  • providing directions for guests
  • asking guests, when appropriate, whether they would like refreshments.

Related Standards of Learning

English

11.1

The student will make planned informative and persuasive multimodal, interactive presentations collaboratively and individually.
  1. Select and effectively use multimodal tools to design and develop presentation content.
  2. Credit information sources.
  3. Demonstrate the ability to work collaboratively with diverse teams.
  4. Respond thoughtfully and tactfully to diverse perspectives, summarizing points of agreement and disagreement.
  5. Use a variety of strategies to listen actively and speak using appropriate discussion rules with awareness of verbal and nonverbal cues.
  6. Anticipate and address alternative or opposing perspectives and counterclaims.
  7. Evaluate the various techniques used to construct arguments in multimodal presentations.
  8. Use vocabulary appropriate to the topic, audience, and purpose.
  9. Evaluate effectiveness of multimodal presentations.

12.1

The student will make planned persuasive/argumentative, multimodal, interactive presentations collaboratively and individually.
  1. Select and effectively use multimodal tools to design and develop presentation content.
  2. Credit information sources.
  3. Demonstrate the ability to work collaboratively with diverse teams.
  4. Anticipate and address alternative or opposing perspectives and counterclaims.
  5. Evaluate the various techniques used to construct arguments in multimodal presentations.
  6. Use a variety of strategies to listen actively and speak using appropriate discussion rules with awareness of verbal and nonverbal cues.
  7. Critique effectiveness of multimodal presentations.

History and Social Science

GOVT.16

The student will apply social science skills to understand that in a democratic republic, thoughtful and effective participation in civic life is characterized by

  1. exercising personal character traits such as trustworthiness, responsibility, and honesty;
  2. obeying the law and paying taxes;
  3. serving as a juror;
  4. participating in the political process and voting in local, state, and national elections;
  5. performing public service;
  6. keeping informed about current issues;
  7. respecting differing opinions and the rights of others;
  8. practicing personal and fiscal responsibility;
  9. demonstrating the knowledge, skills, and attitudes that foster the responsible and respectful use of digital media; and
  10. practicing patriotism.

Other Related Standards

FBLA Competitive Events and Activities Areas

Business Skills and Knowledge

 

Introduction to Business Procedures

 

Introduction to Information Technology

 

NBEA Achievement Standards for Communication

Communicate in a clear, complete, concise, correct, and courteous manner on personal and professional levels.

 

Discuss the importance of extending courtesy when dealing with customers.

 

Discuss the importance of listening skills in customer/client relations.

 

Discuss the importance of listening to subordinates and peers.

 

Discuss the importance of taking responsibility for all spoken and written communication and actions taken.

 

Discuss the role that courtesy and gratitude to colleagues play in a business.

 

Employ appropriate strategies for communicating with dissatisfied customers in face-to-face discussions, through digital means, and in writing.

 

Incorporate appropriate leadership and supervision techniques, customer service strategies, and personal ethics standards to communicate effectively with various business constituencies.

 

Project a positive first impression over the phone.