# CTE Resource Center - Verso - Office Specialist III--Preparation Related NBEA Achievement Standards for Communication

CTE Resource Center - Verso

Virginia’s CTE Resource Center

Related NBEA Achievement Standards for Communication

NBEA Achievement Standards for Communication

NBEA (National Business Education Association) standards have been correlated to ensure that students and adults are afforded equal access to fundamental business knowledge and skills and, therefore, an equal opportunity for success in life" (National Standards for Business Education, NBEA, 2007).

Communicate in a clear, complete, concise, correct, and courteous manner on personal and professional levels.

 

Discuss and identify ways to keep business data secure from theft and destruction.

 

Discuss appropriate spoken and written actions when leaving a job under various circumstances (e.g., resignation and termination).

 

Discuss rules of safe and appropriate conduct when using the Internet and email.

 

Discuss the importance of extending courtesy when dealing with customers.

 

Discuss the importance of listening skills in customer/client relations.

 

Discuss the importance of listening to subordinates and peers.

 

Discuss the importance of taking responsibility for all spoken and written communication and actions taken.

 

Discuss the importance of the use of phone and digital devices as customer service tools.

 

Discuss the role that courtesy and gratitude to colleagues play in a business.

 

Employ appropriate strategies for communicating with dissatisfied customers in face-to-face discussions, through digital means, and in writing.

 

Enhance documents through the use of advanced layout, design, and graphics production software and scanning hardware.

 

Incorporate appropriate leadership and supervision techniques, customer service strategies, and personal ethics standards to communicate effectively with various business constituencies.

 

Incorporate the use of the Internet to complete complex projects requiring the use of competitive intelligence techniques (research on competition, markets, and customer attitudes).

 

Integrate functions of word processing, databases, spreadsheets, and presentation applications to various workplace scenarios.

  

Project a positive first impression over the phone.

 

Use Bluetooth technology.

 

Use CD-ROMs, DVDs, videos, and the Internet for knowledge acquisition.

 

Use WiFi technology securely.

 

Use asynchronous (different time, different place) and synchronous (same time, different place) collaboration tools, such as discussion boards, portals, blogs, and wikis to facilitate group work.

 

Use digital messaging technologies.

 

Use email to receive and send basic messages.