# CTE Resource Center - Verso - Office Specialist III--Preparation NBEA Achievement Standards for Communication Correlation by Task

CTE Resource Center - Verso

Virginia’s CTE Resource Center

NBEA Achievement Standards for Communication Correlation by Task

In this course, the following tasks/competencies reinforce the standards listed beside them. Teachers may identify additional reinforcements in locally developed instructional materials.

Task/Competency Number Task/Competency Statement Standards
45 Create a database. NBEA Achievement Standards for Communication: Integrate functions of word processing, databases, spreadsheets, and presentation applications to various workplace scenarios.
46 Create a worksheet. NBEA Achievement Standards for Communication: Integrate functions of word processing, databases, spreadsheets, and presentation applications to various workplace scenarios.
47 Scan documents and images. NBEA Achievement Standards for Communication: Enhance documents through the use of advanced layout, design, and graphics production software and scanning hardware.
49 Maintain an appointment calendar. NBEA Achievement Standards for Communication: Discuss and identify ways to keep business data secure from theft and destruction. ♦ Discuss the importance of the use of phone and digital devices as customer service tools.
50 Greet visitors. NBEA Achievement Standards for Communication: Communicate in a clear, complete, concise, correct, and courteous manner on personal and professional levels. ♦ Discuss the importance of extending courtesy when dealing with customers. ♦ Discuss the importance of listening skills in customer/client relations. ♦ Discuss the importance of listening to subordinates and peers. ♦ Discuss the importance of taking responsibility for all spoken and written communication and actions taken. ♦ Discuss the role that courtesy and gratitude to colleagues play in a business. ♦ Employ appropriate strategies for communicating with dissatisfied customers in face-to-face discussions, through digital means, and in writing. ♦ Incorporate appropriate leadership and supervision techniques, customer service strategies, and personal ethics standards to communicate effectively with various business constituencies. ♦ Project a positive first impression over the phone.
59 Demonstrate the ability to use electronic communications (e.g., email, fax). NBEA Achievement Standards for Communication: Discuss rules of safe and appropriate conduct when using the Internet and email. ♦ Use Bluetooth technology. ♦ Use WiFi technology securely. ♦ Use asynchronous (different time, different place) and synchronous (same time, different place) collaboration tools, such as discussion boards, portals, blogs, and wikis to facilitate group work. ♦ Use digital messaging technologies. ♦ Use email to receive and send basic messages.
60 Access information on the Internet. NBEA Achievement Standards for Communication: Incorporate the use of the Internet to complete complex projects requiring the use of competitive intelligence techniques (research on competition, markets, and customer attitudes). ♦ Use CD-ROMs, DVDs, videos, and the Internet for knowledge acquisition.
61 Identify emerging trends in telecommunications. NBEA Achievement Standards for Communication: Incorporate the use of the Internet to complete complex projects requiring the use of competitive intelligence techniques (research on competition, markets, and customer attitudes). ♦ Use Bluetooth technology. ♦ Use asynchronous (different time, different place) and synchronous (same time, different place) collaboration tools, such as discussion boards, portals, blogs, and wikis to facilitate group work.
70 Identify the steps in resigning from a position. NBEA Achievement Standards for Communication: Discuss appropriate spoken and written actions when leaving a job under various circumstances (e.g., resignation and termination).