2018/2019 Competency-Based Task/Competency List for Office Specialist II--Preparation (6741/36 weeks)
NOTE: The class size shall be limited to an average of 15 students per instructor per class period with no class being more than 18.
Tasks/competencies when marked as such; they and/or additional tasks/competencies may be taught at the discretion of the school division. All other tasks are considered essential statewide and are required of all students.are considered optional
Demonstrating Workplace Readiness Skills: Personal Qualities and People Skills
Demonstrating Workplace Readiness Skills: Professional Knowledge and Skills
- Demonstrate effective speaking and listening skills.
- Demonstrate effective reading and writing skills.
- Demonstrate critical-thinking and problem-solving skills.
- Demonstrate healthy behaviors and safety skills.
- Demonstrate an understanding of workplace organizations, systems, and climates.
- Demonstrate lifelong-learning skills.
- Demonstrate job-acquisition and advancement skills.
- Demonstrate time-, task-, and resource-management skills.
- Demonstrate job-specific mathematics skills.
- Demonstrate customer-service skills.
Demonstrating Workplace Readiness Skills: Technology Knowledge and Skills
Examining All Aspects of an Industry
- Examine aspects of planning within an industry/organization.
- Examine aspects of management within an industry/organization.
- Examine aspects of financial responsibility within an industry/organization.
- Examine technical and production skills required of workers within an industry/organization.
- Examine principles of technology that underlie an industry/organization.
- Examine labor issues related to an industry/organization.
- Examine community issues related to an industry/organization.
- Examine health, safety, and environmental issues related to an industry/organization.
Addressing Elements of Student Life
- Identify the purposes and goals of the student organization.
- Explain the benefits and responsibilities of membership in the student organization as a student and in professional/civic organizations as an adult.
- Demonstrate leadership skills through participation in student organization activities, such as meetings, programs, and projects.
- Identify Internet safety issues and procedures for complying with acceptable use standards.
Enhancing Keyboarding and Computer Skills
- Review keyboarding techniques.
- Increase keyboarding speed and accuracy.
- Proofread copy for format, content, grammar, spelling, and accuracy.
- Edit documents.
- Format columns and tables.
- Format letters, memos, and reports.
- Complete forms (e.g., applications, invoices, purchase orders, purchase invoices, checks, credit memos, labels).
- Produce form letters by merging files.
- Enhance the layout of documents by using word processing features (leader tab, shading, lines, and graphics) and graphic design.
- Edit documents using the move, copy, and delete commands.
Processing Numeric Data
- Key numeric data, using the touch system with techniques to solve addition, subtraction, multiplication, and division problems.
- Convert fractions to decimals and decimals to fractions in personal and business applications.
- Convert decimals to percents and percents to decimals in personal and business applications.
- Round whole numbers and decimals in personal and business applications.
- Calculate sales tax in personal and business applications.
Keeping Financial Records
Enhancing Communication Skills
Preparing for Industry Certification
- Describe the process and requirements for obtaining industry certifications related to the Office Specialist II–Preparation course.
- Identify testing skills/strategies for an industry certification examination.
- Demonstrate ability to successfully complete selected practice examinations (e.g., practice questions similar to those on certification exams).
- Successfully complete an industry certification examination representative of skills learned in this course (e.g., MOS, IC3, NOCTI, Workplace Readiness Skills for the Commonwealth).
Preparing for Employment
- Prepare employment documents (e.g., résumé, employment application, cover letter, interview follow-up letter, letter of resignation).
- Demonstrate job interview skills.
- Create a portfolio containing representative samples of student work.
- Adhere to a compliance training manual and other company policies.