# CTE Resource Center - Verso - Office Specialist II--Preparation Task/Competency List

CTE Resource Center - Verso

Virginia’s CTE Resource Center

2019/2020 Competency-Based Task/Competency List for Office Specialist II--Preparation (6741/36 weeks)

NOTE: The class size shall be limited to an average of 15 students per instructor per class period with no class being more than 18.

Tasks/competencies bordered in blue are considered optional when marked as such; they and/or additional tasks/competencies may be taught at the discretion of the school division. All other tasks are considered essential statewide and are required of all students.

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Demonstrating Personal Qualities and Abilities

  1. Demonstrate creativity and innovation.
  2. Demonstrate critical thinking and problem solving.
  3. Demonstrate initiative and self-direction.
  4. Demonstrate integrity.
  5. Demonstrate work ethic.

Demonstrating Interpersonal Skills

  1. Demonstrate conflict-resolution skills.
  2. Demonstrate listening and speaking skills.
  3. Demonstrate respect for diversity.
  4. Demonstrate customer service skills.
  5. Collaborate with team members.

Demonstrating Professional Competencies

  1. Demonstrate big-picture thinking.
  2. Demonstrate career- and life-management skills.
  3. Demonstrate continuous learning and adaptability.
  4. Manage time and resources.
  5. Demonstrate information-literacy skills.
  6. Demonstrate an understanding of information security.
  7. Maintain working knowledge of current information-technology (IT) systems.
  8. Demonstrate proficiency with technologies, tools, and machines common to a specific occupation.
  9. Apply mathematical skills to job-specific tasks.
  10. Demonstrate professionalism.
  11. Demonstrate reading and writing skills.
  12. Demonstrate workplace safety.

Examining All Aspects of an Industry

  1. Examine aspects of planning within an industry/organization.
  2. Examine aspects of management within an industry/organization.
  3. Examine aspects of financial responsibility within an industry/organization.
  4. Examine technical and production skills required of workers within an industry/organization.
  5. Examine principles of technology that underlie an industry/organization.
  6. Examine labor issues related to an industry/organization.
  7. Examine community issues related to an industry/organization.
  8. Examine health, safety, and environmental issues related to an industry/organization.

Addressing Elements of Student Life

  1. Identify the purposes and goals of the student organization.
  2. Explain the benefits and responsibilities of membership in the student organization as a student and in professional/civic organizations as an adult.
  3. Demonstrate leadership skills through participation in student organization activities, such as meetings, programs, and projects.
  4. Identify Internet safety issues and procedures for complying with acceptable use standards.

Exploring Work-Based Learning

  1. Identify the types of work-based learning (WBL) opportunities.
  2. Reflect on lessons learned during the WBL experience.
  3. Explore career opportunities related to the WBL experience.
  4. Participate in a WBL experience, when appropriate.

Enhancing Keyboarding and Computer Skills

  1. Review keyboarding techniques.
  2. Increase keyboarding speed and accuracy.
  3. Proofread copy for format, content, grammar, spelling, and accuracy.
  4. Edit documents.
  5. Format columns and tables.
  6. Format letters, memos, and reports.
  7. Complete forms (e.g., applications, invoices, purchase orders, purchase invoices, checks, credit memos, labels).
  8. Produce form letters by merging files.
  9. Enhance the layout of documents by using word processing features (leader tab, shading, lines, and graphics) and graphic design.
  10. Edit documents using the move, copy, and delete commands.

Processing Numeric Data

  1. Key numeric data, using the touch system with techniques to solve addition, subtraction, multiplication, and division problems.
  2. Convert fractions to decimals and decimals to fractions in personal and business applications.
  3. Convert decimals to percents and percents to decimals in personal and business applications.
  4. Round whole numbers and decimals in personal and business applications.
  5. Calculate sales tax in personal and business applications.

Keeping Financial Records

  1. Write numbers and letters legibly.
  2. Verify data.
  3. Sort data.
  4. Prepare cash receipts records.
  5. Prepare petty cash records.
  6. Make change.
  7. Prepare records for retail sales.

Duplicating Documents

  1. Add paper to the copier.
  2. Make copies.
  3. Make enlargements and reductions on various sizes of paper.
  4. Scan documents.

Managing Records

  1. File personal and business names.
  2. File personal and business records alphabetically.
  3. File personal and business records numerically.

Enhancing Communication Skills

  1. Report on a business article.
  2. Improve oral communication.
  3. Solve workplace problems.

Using Telecommunications

  1. Demonstrate the ability to use electronic communications (e.g., email, IM, fax).
  2. Access information on the Internet.
  3. Identify emerging trends in telecommunications.

Preparing for Industry Certification

  1. Describe the process and requirements for obtaining industry certifications related to the Office Specialist II–Preparation course.
  2. Identify testing skills/strategies for an industry certification examination.
  3. Demonstrate ability to successfully complete selected practice examinations (e.g., practice questions similar to those on certification exams).
  4. Successfully complete an industry certification examination representative of skills learned in this course (e.g., MOS, IC3, NOCTI, Workplace Readiness Skills for the Commonwealth).

Preparing for Employment

  1. Prepare employment documents (e.g., résumé, employment application, cover letter, interview follow-up letter, letter of resignation).
  2. Demonstrate job interview skills.
  3. Create a portfolio containing representative samples of student work.
  4. Adhere to a compliance training manual and other company policies.