# CTE Resource Center - Verso - Office Specialist II--Preparation Introduction

CTE Resource Center - Verso

Virginia’s CTE Resource Center


cluster: Arts, Audio/Video Technology and Communications

pathway: Printing Technology


  • Job Printer

cluster: Business Management and Administration

pathway: Administrative Support


  • Administrative Assistant
  • Computer Operator
  • Customer Service Representative
  • Information Assistant
  • Receptionist
  • Records Processing Assistant

The framework is divided into two sections: course content and related information. The course content consists of the tasks/competencies validated by industry experts as either essential or desirable (optional) for an entry-level worker to know or be able to do. Each task/competency is accompanied by a definition, a number of process/skill questions (not present in some frameworks), and various related elements that reinforce or are reinforced by its particular instructional objective. Following the course content section, the related information section includes unduplicated lists of various elements correlated with each task, supplementary information showing ways in which these elements relate to the course, and various general requirements for CTE students in Virginia.

Frameworks may include the following elements. Elements identified by an asterisk (*) are not found in all frameworks:

The following documents and Web sites are designed to enhance CTE course instruction in Virginia: