# CTE Resource Center - Verso - Office Specialist I--Preparation Instructional Scenarios

CTE Resource Center - Verso

Virginia’s CTE Resource Center

Instructional Scenarios

Hello, My Name Is...

Duty/Concept Area

Developing Communication Skills

Scenario

Tomorrow is going to be an exciting day for your business class. Your teacher has invited a guest speaker to speak to your class about the work he does in the field of Information Technology, including the skills that students like yourself can build starting now to explore future careers in IT. Today, your teacher told you that you would be assigned to meet the guest speaker at the entrance of the school and walk him to the small auditorium where he will make his presentation. You feel nervous, but you are determined to execute this task correctly.

Big Question

How can you engage in appropriate and engaging conversation with a person you have just met?

Focused Questions

  1. What do you know about the guest speaker? What questions should you ask your teacher about him before tomorrow?
  2. Are there cultural differences you must be aware of when making introductions and starting a conversation? What are they?
  3. What information should you share with the speaker as you introduce yourself?
  4. What questions should you ask the speaker in the course of your conversation?
  5. What does professional dialogue sound like?

Project-Based Assessment

Students will pair up and role-play. Each student will take a turn being the student and the speaker.


Handling Chronic Tardiness in the Workplace

Duty/Concept Area

Developing Communication Skills

Scenario

You are the human resources officer of a small shipping office in Virginia. One of your employees, Ted, has been showing up late to work at least twice a week for the last month. Because of this, other employees have had to cover his duties, and as a result, the whole office is nearly falling behind with deadlines and other commitments. You notice that the rest of the employees seem less motivated and are not happy about having to do Ted’s job in addition to their own. You have decided it is time to talk with Ted about the matter.

Big Question

How can you tactfully but directly communicate with Ted about his tardiness?

Focused Questions
  1. What is causing Ted's chronic tardiness?
  2. What solution(s) could you provide to Ted to correct his tardiness?
  3. How will you explain how his tardiness affects morale?
  4. What consequences will Ted be given if the behavior is not corrected?

Project-Based Assessment

  1. Compose a role-playing skit with a partner where one of you is the employer or human resources officer, and the other is Ted.
  2. Perform the role-playing skit in front of the class using the professional communication skills reviewed during class.