# CTE Resource Center - Verso - Office Specialist I--Preparation NBEA Achievement Standards for Communication Correlation by Task

CTE Resource Center - Verso

Virginia’s CTE Resource Center

NBEA Achievement Standards for Communication Correlation by Task

In this course, the following tasks/competencies reinforce the standards listed beside them. Teachers may identify additional reinforcements in locally developed instructional materials.

Task/Competency Number Task/Competency Statement Standards
41 Key alphabetic, numeric, and symbolic information, using a touch system and correct techniques. NBEA Achievement Standards for Communication: Demonstrate basic keyboarding and computer functions.
42 Manipulate data/software/operating system, using icons, touch screens, ribbons, and drop-down menus. NBEA Achievement Standards for Communication: Demonstrate basic keyboarding and computer functions.
46 Edit copy. NBEA Achievement Standards for Communication: Proofread business documents to ensure that they are clear, correct, concise, complete, consistent, and courteous. ♦ Proofread documents to ensure correct grammar, spelling, and punctuation.
48 Key addresses on envelopes and/or labels. NBEA Achievement Standards for Communication: Use basic applications (word processing, spreadsheets, databases, presentations, and graphics).
49 Format columns and tables. NBEA Achievement Standards for Communication: Integrate functions of word processing, databases, spreadsheets, and presentation applications to various workplace scenarios. ♦ Use basic applications (word processing, spreadsheets, databases, presentations, and graphics).
50 Format letters, memos, and reports from prepared, rough-draft, or student-composed materials. NBEA Achievement Standards for Communication: Compose and produce a variety of business messages and reports using correct style, format, and content. ♦ Compose and produce executive summaries. ♦ Compose appropriate messages for specific audiences. ♦ Compose simple requests for information, reports, and summaries. ♦ Integrate functions of word processing, databases, spreadsheets, and presentation applications to various workplace scenarios. ♦ Use basic applications (word processing, spreadsheets, databases, presentations, and graphics).
54 Introduce oneself and others. NBEA Achievement Standards for Communication: Demonstrate an understanding of and respect for the business customs and etiquette of various cultures. ♦ Demonstrate appropriate manners and etiquette in a variety of social settings.
57 Incorporate business terms in written and oral communication. NBEA Achievement Standards for Communication: Expand vocabulary as needed when reading at grade level. ♦ Expand vocabulary to include simple business terms.
58 Demonstrate telephone etiquette. NBEA Achievement Standards for Communication: Discuss the importance of the use of phone and digital devices as customer service tools. ♦ Use the phone to gather personal and consumer information. ♦ Use the phone to receive and place appropriate business calls.
59 Access information on the Internet. NBEA Achievement Standards for Communication: Discuss dangers of Internet predators. ♦ Discuss rules of safe and appropriate conduct when using the Internet and email. ♦ Incorporate the use of the Internet to complete complex projects requiring the use of competitive intelligence techniques (research on competition, markets, and customer attitudes). ♦ Use online databases and search engines to find basic business information.
67 Demonstrate job interview skills. NBEA Achievement Standards for Communication: Participate in a variety of interview rehearsals, both as an interviewer and as an interviewee. ♦ Participate in and analyze mock interviews, emphasizing critical times at the beginning and the end of an interview.