# CTE Resource Center - Verso - Medical Systems Administration Task/Competency List

CTE Resource Center - Verso

Virginia’s CTE Resource Center

2019/2020 Competency-Based Task/Competency List for Medical Systems Administration (6730/36 weeks)

Tasks/competencies bordered in blue are considered optional when marked as such; they and/or additional tasks/competencies may be taught at the discretion of the school division. All other tasks are considered essential statewide and are required of all students.

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Demonstrating Personal Qualities and Abilities

  1. Demonstrate creativity and innovation.
  2. Demonstrate critical thinking and problem solving.
  3. Demonstrate initiative and self-direction.
  4. Demonstrate integrity.
  5. Demonstrate work ethic.

Demonstrating Interpersonal Skills

  1. Demonstrate conflict-resolution skills.
  2. Demonstrate listening and speaking skills.
  3. Demonstrate respect for diversity.
  4. Demonstrate customer service skills.
  5. Collaborate with team members.

Demonstrating Professional Competencies

  1. Demonstrate big-picture thinking.
  2. Demonstrate career- and life-management skills.
  3. Demonstrate continuous learning and adaptability.
  4. Manage time and resources.
  5. Demonstrate information-literacy skills.
  6. Demonstrate an understanding of information security.
  7. Maintain working knowledge of current information-technology (IT) systems.
  8. Demonstrate proficiency with technologies, tools, and machines common to a specific occupation.
  9. Apply mathematical skills to job-specific tasks.
  10. Demonstrate professionalism.
  11. Demonstrate reading and writing skills.
  12. Demonstrate workplace safety.

Examining All Aspects of an Industry

  1. Examine aspects of planning within an industry/organization.
  2. Examine aspects of management within an industry/organization.
  3. Examine aspects of financial responsibility within an industry/organization.
  4. Examine technical and production skills required of workers within an industry/organization.
  5. Examine principles of technology that underlie an industry/organization.
  6. Examine labor issues related to an industry/organization.
  7. Examine community issues related to an industry/organization.
  8. Examine health, safety, and environmental issues related to an industry/organization.

Addressing Elements of Student Life

  1. Identify the purposes and goals of the student organization.
  2. Explain the benefits and responsibilities of membership in the student organization as a student and in professional/civic organizations as an adult.
  3. Demonstrate leadership skills through participation in student organization activities, such as meetings, programs, and projects.
  4. Identify Internet safety issues and procedures for complying with acceptable use standards.

Exploring Work-Based Learning

  1. Identify the types of work-based learning (WBL) opportunities.
  2. Reflect on lessons learned during the WBL experience.
  3. Explore career opportunities related to the WBL experience.
  4. Participate in a WBL experience, when appropriate.

Managing Office Activities

  1. Prepare incoming and outgoing mail.
  2. Demonstrate the procedures for receiving and sending information, using electronic communications (e.g., e-mail, fax, and scanner).
  3. Demonstrate alpha-numeric keyboarding techniques.
  4. Compose documents (e.g., referral letters and appointment reminders) relating to the health care practice.
  5. Demonstrate procedures for maintaining and operating office equipment (e.g., copier, printer, fax, scanner).
  6. Maintain computer devices and desk area.
  7. Manage inventory (e.g., office supplies and equipment) necessary for a health care practice.
  8. Receive deliveries of office equipment, supplies, and other orders from vendors and customers.
  9. Coordinate meetings, events, and activities.
  10. Identify procedures for handling medical emergencies in the office.
  11. Set up patient records (e.g., registration form, medical history, insurance information, consent form).
  12. Scan patient documents.
  13. Maintain filing system of paper and electronic patient and office practice information.
  14. Maintain patient database.
  15. Manage patient appointments.
  16. Maintain health care provider’s schedule.
  17. Demonstrate procedures for handling patient complaints.
  18. Manage reception area procedures as they relate to Health Insurance Portability and Accountability Act (HIPAA), Occupational Safety and Health Administration (OSHA), and other industry practices.
  19. Identify the procedure for obtaining insurance authorization for patient treatment or testing.
  20. Identify procedures for handling hospital admissions (inpatient and outpatient) and physician referrals.
  21. Identify types of health insurance coverage.
  22. Use medical terminology.
  23. Record information from the encounter form, using Current Procedural Terminology (CPT) and International Classification of Diseases (ICD-9*) codes for billing purposes and insurance claims.
  24. Complete insurance claim form(s).
  25. Identify procedures for handling diagnostic test results.

Enhancing Communication Skills

  1. Demonstrate personal interaction skills with patients, staff, and visitors.
  2. Process incoming calls.
  3. Complete outgoing calls.
  4. Explore new and emerging health care office technologies (e.g., electronic health records, voice recognition software, Wi-Fi, and Smart phones).

Identifying Legal and Ethical Issues in Health Care Practices

  1. Describe the purpose of Occupational Safety and Health Administration (OSHA) regulations as they relate to working in a medical office.
  2. Explain the Health Insurance Portability and Accountability Act (HIPAA) as it relates to confidentiality.
  3. Describe the procedures for handling pharmaceuticals in the office.
  4. Identify the Principles of Medical Ethics (e.g., case studies, role playing, research papers).
  5. Conduct research on medical cases, legal or ethical issues, medications, new medical procedures, or malpractice information.

Managing Financial Functions

  1. Maintain patient accounts.
  2. Prepare patient statements.
  3. Post payments from patients and insurance carriers.
  4. Describe various types of office expenditures (e.g., petty cash, purchase requisition, and vouchers).
  5. Perform general banking procedures.

Enhancing Employability Skills

  1. Identify personal interests, aptitudes, and attitudes related to the qualities found in successful health care personnel.
  2. Update portfolio, including résumé suitable for online posting.
  3. Participate in a mock interview for a health care position.
  4. Compose an interview follow-up letter.
  5. Identify types and purposes of lifelong learning.
  6. Compose a letter of resignation.
  7. Investigate employment opportunities for health care positions.

Preparing for Industry Certification

  1. Describe the process and requirements for obtaining industry certifications related to the Medical Systems Administration course.
  2. Identify testing skills/strategies for certification examination.
  3. Demonstrate ability to successfully complete selected practice examinations (e.g., practice questions similar to those on certification exams).
  4. Successfully complete an industry certification examination representative of skills learned in this course (e.g., MOS, IC3, NOCTI).