# CTE Resource Center - Verso - Computer Network Software Operations Task 938583530

CTE Resource Center - Verso

Virginia’s CTE Resource Center

Provide ongoing basic user support.

Definition

Provision should include assisting users with computer problems by requiring that a support person be available during core business hours and understand
  • the established troubleshooting procedures
  • the need for effective communication skills
  • the need for sensitivity to user needs and frustrations
  • the need for patience with users who do not have the same level of computer experience.

Other Related Standards

FBLA Competitive Events and Activities Areas

Emerging Business Issues

The topic for this event changes from year to year. The annual topic may or may not correlate with this particular course. Please refer to the current Virginia FBLA State Handbook.

NBEA Achievement Standards for Information Technology

Identify and use help-desk software.

 

Identify, evaluate, and select training resources to meet user needs.

 

Plan, design, deliver, and evaluate user training.

 

Work in a team to solve problems and share knowledge.