Provide ongoing basic user support.
DefinitionProvision should include assisting users with computer problems by requiring that a support person be available during core business hours and understand
- the established troubleshooting procedures
- the need for effective communication skills
- the need for sensitivity to user needs and frustrations
- the need for patience with users who do not have the same level of computer experience.
Other Related Standards
FBLA Competitive Events and Activities Areas
Emerging Business Issues
The topic for this event changes from year to year. The annual topic may or may not correlate with this particular course. Please refer to the current Virginia FBLA State Handbook.