# CTE Resource Center - Verso - Office Administration Related NBEA Achievement Standards for Communication

CTE Resource Center - Verso

Virginia’s CTE Resource Center

Related NBEA Achievement Standards for Communication

NBEA Achievement Standards for Communication

NBEA (National Business Education Association) standards have been correlated to ensure that students and adults are afforded equal access to fundamental business knowledge and skills and, therefore, an equal opportunity for success in life" (National Standards for Business Education, NBEA, 2007).

Analyze routine business problems both individually and collaboratively and respond in print and digital message form.

  

Analyze situations in which technology can positively and negatively impact customer service.

 

Assess the impact of physical environment on meeting success.

 

Assess the impact of technology on meeting success.

 

Communicate in a clear, complete, concise, correct, and courteous manner on personal and professional levels.

 

Compose and produce a variety of business messages and reports using correct style, format, and content.

  

Compose digital communications such as email, text, and instant messaging.

 

Compose, deliver, and publish podcasts.

 

Create and deliver digital conferencing and presentations.

 

Create and edit with audio and video documents.

 

Demonstrate a command of interactive listening techniques in a variety of settings, such as electronic meetings and video conferencing.

  

Demonstrate ability to view or attend digital conferences.

 

Demonstrate effective consensus-building techniques.

 

Demonstrate how one might take personal responsibility for customer satisfaction by adopting an entrepreneurial spirit.

 

Demonstrate initiative to excel in providing customer service.

 

Demonstrate knowledge of legalities related to using email and other digital technologies in a business environment.

 

Demonstrate knowledge of mobile technology.

 

Demonstrate the ability to involve all participants in a meeting, including those participating virtually.

 

Demonstrate the ability to use video broadcasting.

 

Demonstrate the skills necessary for leading a group in goal-setting activities.

 

Demonstrate video recording and editing abilities on DVD-R (W) and CD-R (W).

 

Demonstrate ways of promoting mutual respect through role-playing.

 

Describe strategies for establishing reciprocal relationships with customers.

 

Describe the importance of preparing and distributing an agenda prior to the meeting.

 

Design and publish an effective web page.

 

Discuss and identify ways to keep business data secure from theft and destruction.

 

Discuss benefits of digital conferencing as an alternative to face-to-face collaboration.

 

Discuss leadership qualities (trustworthiness, ethical behavior, tact, courtesy, and positive attitude) and their importance in one's personal development.

 

Discuss rules of safe and appropriate conduct when using the Internet and email.

 

Discuss the concept of a comprehensive customer service philosophy.

 

Discuss the dilemma of deciding what is best for oneself, for the company, and for the customer.

 

Discuss the importance of extending courtesy when dealing with customers.

 

Discuss the importance of listening skills in customer/client relations.

 

Discuss the importance of listening to subordinates and peers.

 

Discuss the importance of taking responsibility for all spoken and written communication and actions taken.

 

Discuss the importance of the use of phone and digital devices as customer service tools.

 

Discuss the limits and capabilities of storage media.

 

Discuss the risks of identity theft through blogs, websites, and other digital means.

 

Discuss the role that courtesy and gratitude to colleagues play in a business.

 

Edit and revise written work.

  

Edit business documents to improve content and effectiveness.

  

Employ appropriate strategies for communicating with dissatisfied customers in face-to-face discussions, through digital means, and in writing.

 

Enhance documents through the use of advanced layout, design, and graphics production software and scanning hardware.

 

Evaluate messages and select the appropriate technology for transmitting them.

 

Exchange ideas in a formal/informal setting.

  

Expand scope of reading materials to include general business publications.

  

Explain why each meeting should have a purpose.

 

Find information on the Internet and in business databases and select appropriate materials for reports and presentations.

 

Follow spoken directions.

  
 

Identify techniques to protect confidential messages that are transmitted digitally.

 

Identify the basic skills used on the job.

 

Incorporate appropriate leadership and supervision techniques, customer service strategies, and personal ethics standards to communicate effectively with various business constituencies.

 

Incorporate information that has been gathered from other sources into written documents by the use of paraphrasing and citations.

  

Incorporate the use of the Internet to complete complex projects requiring the use of competitive intelligence techniques (research on competition, markets, and customer attitudes).

 

Integrate functions of word processing, databases, spreadsheets, and presentation applications to various workplace scenarios.

  

Interact effectively with people from various cultural, ethnic, and racial backgrounds by using culturally sensitive language.

  

Listen attentively for the purpose of taking accurate notes or completing forms.

  

Listen for meaning.

  

Organize and lead informal groups.

 

Organize and promptly respond to digital messages such as email, text, and instant messages.

 

Participate in group activities in a supervisory capacity.

 

Participate in group discussions for problem resolution.

 

Plan, organize, and conduct meetings to achieve identified purposes.

 

Prepare a list of common mistakes made by interviewees.

 

Prepare a list of questions to ask an interviewer.

 

Prepare business communications that reflect cultural sensitivity.

 

Prepare formal and informal reports using suitable format and supplementing with appropriate graphics.

  

Prepare industry-specific technical reports incorporating graphics.

 

Prepare responses to commonly asked interview questions.

 

Present findings of capstone projects in a formal individual or team presentation using appropriate graphics, media, and support materials.

 

Proofread business documents to ensure that they are clear, correct, concise, complete, consistent, and courteous.

 

Read and follow directions.

 

Record, edit, and transfer MP3 files.

 

Research, analyze, and prepare collaboratively a spoken, written, and digital response to a complex business project.

 

Send pictures, video, and text messages digitally.

 

Serve effectively as interviewer or interviewee in employment, public relations, civic, media, and community situations.

 

Show interest in and support for the ideas of others.

 

Supervise a group activity promoting team-building concepts.

 

Use Bluetooth technology.

 

Use CD-ROMs, DVDs, videos, and the Internet for knowledge acquisition.

 

Use a variety of references and resources (both printed and digital) when writing business documents.

 

Use appropriate phone techniques to gather and record information.

 

Use basic applications (word processing, spreadsheets, databases, presentations, and graphics).

 

Use digital messaging technologies.

 

Use email to receive and send basic messages.

 

Use online databases and search engines to find basic business information.

 

Use the phone to gather personal and consumer information.

 

Use the phone to receive and place appropriate business calls.

 

Write a formal application message, resume, and follow-up message for a job opportunity.

 

Write a job interview thank-you message.

 

Write coherent business messages, instructions, descriptions, summaries, and reports using appropriate formats.